on the combat arms website scroll over support the menu will fall down and then click customer service then the big blue button that says customer service then login to your nexon account in the page it brings you too, after logging in it will bring you to the submit a ticket page, click submit a ticket and fill out the ticket and press Send,
could it be any more confusing!?!!
if youre trying to get unbanned your wasting your time.
thank me if i helped.