Don't waste your time ticketing Nexon. They don't end up replying for months and months and months. I sent a ticket 2 years ago , NO ONE replied.
Tbh , You can make a 2lt acc in less than 2-3 weeks. It's so easy now. They give 200% EXP bonuses at MSG rank. and 100%. IT doesn't take too long to get to MSG anyway. Once you're 2lt you're considered a high rank. In my opinion anyway. I think I have a CSM 4 acc somewhere. I'll try to dig it up.