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  1. #1
    Pretti's Avatar
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    Problems in terms of Karma Koin~

    My cousin bought me a 50$ Karma Koin Prepaid card from Seven Eleven recently.

    I went onto the Combat Arms Official Website, and redeemed my code. It said the code was invalid. Is it possible that I could get a refund or even a new card? I have the receipt on me. If so, would I have to go to the same location of the purchase of the Karma Koin or could I go to any located Seven Eleven?

    Thanks.

  2. #2
    Better MPGH Event Organizer Than Arun Since '12
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    Quote Originally Posted by Pretti View Post
    My cousin bought me a 50$ Karma Koin Prepaid card from Seven Eleven recently.

    I went onto the Combat Arms Official Website, and redeemed my code. It said the code was invalid. Is it possible that I could get a refund or even a new card? I have the receipt on me. If so, would I have to go to the same location of the purchase of the Karma Koin or could I go to any located Seven Eleven?

    Thanks.
    Nope, you can't refund stuff like that, I have also seen that G.S. has made me sign a agreement saying if the code doesn't work it's not there fault and that I can't get a refund.

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  3. #3
    Aborted's Avatar
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    ​I'd suggest sending a ticket to Nexon.
    I am the seer in the dark,
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    Synapses fray,
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    I hold your corpse within my coffers.
    Knitted cells now split asunder,
    stand alongside me brother.

  4. #4
    Pretti's Avatar
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    Quote Originally Posted by Blue View Post


    Nope, you can't refund stuff like that, I have also seen that G.S. has made me sign a agreement saying if the code doesn't work it's not there fault and that I can't get a refund.
    Are you serious? That's ridiculous. :\

    Quote Originally Posted by Aborted View Post
    ​I'd suggest sending a ticket to Nexon.
    If I send in a ticket to Nexon, what do I say? Knowing Nexon, I highly doubt they would do anything anyways. =="

    Should I try to go to 711 anyways? I see alot of threads on the the Nexon Website about people getting refunds. I don't want a refund, I just want a new card. I know it's basically asking for a refund, though it's just not right if they just say it's not our problem & basically just steals your money.
    Last edited by Pretti; 04-22-2013 at 12:57 AM.

  5. #5
    Aborted's Avatar
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    Quote Originally Posted by Pretti View Post
    Are you serious? That's ridiculous. :\



    If I send in a ticket to Nexon, what do I say? Knowing Nexon, I highly doubt they would do anything anyways. =="
    Though they are highly incompetent, trying won't hurt. I would simply say that you purchased a KK card, and that you're having problems with redeeming it. Just tell them what happened.
    I am the seer in the dark,
    the vagabond of yore,
    valediction.
    I am the sum of all your parts,
    and proprietor of all.
    A miasma,
    the conclusion,
    blackmonger of Inlé,
    valediction.
    Synapses fray,
    my form now vivid,
    as torpor sets and blood grows tepid.
    With every ounce of flesh now offered,
    I hold your corpse within my coffers.
    Knitted cells now split asunder,
    stand alongside me brother.

  6. #6
    Pretti's Avatar
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    Quote Originally Posted by Aborted View Post

    Though they are highly incompetent, trying won't hurt. I would simply say that you purchased a KK card, and that you're having problems with redeeming it. Just tell them what happened.
    Well hopefully I'll get my refund. Thanks Aborted~ (:

  7. #7
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    If I send in a ticket to Nexon, what do I say? Knowing Nexon, I highly doubt they would do anything anyways. =="

    Should I try to go to 711 anyways? I see alot of threads on the the Nexon Website about people getting refunds. I don't want a refund, I just want a new card. I know it's basically asking for a refund, though it's just not right if they just say it's not our problem & basically just steals your money.
    Aborted is right. They are incompetent though I suppose you could try. You're right, it's not right if they just say it's not their problem & basically steal your money though you could exactly say the same with a robbery or a hit & run for example.

    If you do send in a ticket, I'm guessing they wouldn't do anything 'bout it.

  8. #8
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    Send Nexon a ticket. 7/11 WILL NOT refund you for prepaid cards.

    /closed

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