We looked into your shipment, and UPS has confirmed the shipment you reported lost was delivered to you in good condition. As a result, we won't be issuing a replacement or a refund for the item in that shipment.
You can view our Conditions of Use here:
A careful review of your account indicates that you have required refunds on a majority of your orders for a variety of reasons.
Through the normal course of business, the occasional problem is inevitable. However, you seem to have had an unusually high rate of problems in your account history.
Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store.
All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.
Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you. If you require additional assistance, or have any concerns, you may contact us directly at amazon.