This actually worked.
Ticket I sent in:
For the last few months, my computer had been hacked by an unknown user. I have changed all my computer passwords, and I moved on to Combat Arms when I noted my account was banned. I then figured out that the hacker must have hacked on my Combat Arms account. I was very annoyed. I would never hack a game because that takes out all the fun from playing. I always kick hackers from my games. Also, while looking at my profile, I saw that most of my GP was spent. The person who hacked my computer must have used all my GP to gift himself. I hope that you will unban my account because I was very depressed that all my NX and time was wasted due to one computer virus which led to a hacker hacking my computer. Thank you for reading my ticket and I hope you take my problems into consideration.
We have decided to give you a chance to prove to us that you can play fair. This is an extremely rare chance to prove to us that you have the integrity and honor of a true soldier. Please make sure to protect your account more securely.
In order to prevent this issue from occurring again, we strongly recommend that you reinstall Combat Arms. Please be sure that all of your client files are fully uninstalled before reinstalling the new client. Updated client files can be found on our "Game Downloads" webpage at: Combat Arms Game Client Patch -- Online FPS Action
Additionally, please be sure to regularly run a Virus/Spyware scan on your system to make sure that it is clean. Malicious programs can interfere with the game and compromise the security of your account.
Your account will be released within 3-5 business days. If you encounter any other issues, please do not hesitate to submit a new ticket detailing your situation. I apologize for the inconvenience this may have caused.
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password