Actually, I've noticed that Nexon has STARTED to care about there player base and what they want, Adding NO specs option which was requested for years, giving out FREE NX items, for like 90 days, giving out crates. A LOT lately.
more stuff I just don't remember.
The fact is, they can't know if you got hacked, and a lot of noobs use, I got hacked as a excuse of them actually hacking and getting banned.
You're character was caught doing malicious activities, it got banned, doesn't matter if its you or not.