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The support form you used, is designed to assist customers with issues directly related to the MSN.com Home page and My MSN. We have found that the majority of customers that select the MSN.com homepage support form, actually have a question about another product. Because different MSN and Windows Live properties have distinct and separate support teams, and because we cannot transfer support requests from one team to another, it is important that your question be directed to the correct support team.
Please review each of the following options and select the most appropriate section. Most of these links provide a support form and links to the FAQ and online help for that product. Submitting your question to the correct group will ensure the quickest resolution to your problem.
My MSN version 10
To enrich your user experience through new features, functionality and design, MSN is currently migrating all existing My MSN users to the new My MSN. An earlier phase of this migration allowed users to try the new My MSN in a beta form while returning to their original My MSN page if they so chose. However, production has recently progressed to the point where we are now able to release the latest My MSN to all of our users. As a result, current My MSN users will, over the coming weeks, be migrated to the new My MSN permanently.
Please contact Messenger support by going to https://support.live.com/default.asp...ger&ct=eformts
For problems related to Hotmail contact their support team using the following link:
Windows Live ID
If you are having problems with Windows Live ID, or problems logging into and a MSN or Live product (including problems logging into MSN.com or MyMSN), contact the Live ID support team by going to https://support.live.com/default.asp...lid&ct=eformts
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