After numerous attempts of getting my Battle.net account unbanned, I decided enough was enough.
I sent them a reply, explaining how ridiculous they were to request that I photocopy my birth certificate in order to change my secret question.
This is what I got:
This is why I haven't given up on getting my account back.
That and the games are fun, but that's really beside the point.
This is not that bad, considering that an actual person replied to you. I've had problems with one of my steam games (borderlands), which is fixed now. I sent countless letters to steam support explaining the situation, and asking them not to reply with the things I just said and tried. guess what, they did.