I made my first giveaway (Fifa 12) in the giveaway (on my 1st account). Then I give the winner the serial key and he said the key was already in used. Actually, I redeem the key on a website and I do not think someone use that key. Then he blames me on PM said I do fake giveaway until now I got a ban. So you all think he already use the key and then says the key invalid? Because I'm sure I do not do fake giveaway. Sorry for bad English.
Please answer the following questions to better understand the situation. @arunforce move to staff disputes?
1) How did you obtain the key?
2) You said "Actually, I redeem the key on a website and I do not think someone use that key." If you redeemed the Key on the website so that means the key is redeemed and it's transferable, so you shouldn't have redeemed it in the first place.
Thank You for contacting us at MPGH General Customer Relations department.