This is extreme, You cannot treat members like this, It is clear that this caves member and you are close and are treating users unfairly.
If a Admin allows this to happen I am leaving this site.
Heroic is a minion, he cannot ban or infract. We can, and do, enforce any rule as we see fit. Regardless of their usergroup, it does not excuse any behavior. In any case, ban has been reduced to a week.
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