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  1. #1
    Hi123123's Avatar
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    Aeria is cheating me out of money?

    Basically, I had a recurring payment set up, thought it was cancelled (obviously wasn't) and got charged just a few days ago for another $50. To make matters worse, the account is banned. I can't log in to say anything to billing because the account is banned therefore making the AeriaPoints absolutely worthless. Aeria doesn't seem to want to pay attention to my ban appeals which only request my money back and can't even understand what exactly I wrote.

    Here's my initial ticket:

    Account name: ~~~~

    Game: A.V.A. in English

    Server: US

    Character Name: i~~

    E-mail address: j~~~

    Listen, I don't care that you banned me. What I do care about is the fact
    that you charged my bank account $50 dollars worth of Aeria Points to a
    BANNED account. I thought I cancelled my recurring payment to you guys
    months ago, and I'd like my money back since I can't even log into the
    freaking account. I'd have sent this to billing but... I CAN'T LOG IN.

    The response I received was:
    Hello ~~~~ ,

    Thank you for contacting us. We see that your PayPal Recurring was cancelled on
    10/26/2012. Unfortunately, you cannot restart another PayPal Recurring until 30
    days after the previous cancellation date. If you still would like to start
    another PayPal Recurring setup, please contact us on or after the 30 day wait
    period is over.
    Regards,

    Billing Staff
    Team Aeria


    Is there nothing wrong with this? Like why don't they cancel payments made for banned accounts, seriously?

  2. #2
    Kirua's Avatar
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    You screw with their game, they screw with your money...lol

  3. The Following User Says Thank You to Kirua For This Useful Post:

    TheF1nalStr4w (10-30-2012)

  4. #3
    ☬Ξη†τσρîζ Ζσ♍βîε δτσηε☬
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    Lehsyrus's Avatar
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    File a dispute with the Federal Business Bureau.

  5. The Following 2 Users Say Thank You to Lehsyrus For This Useful Post:

    DajZk (10-30-2012),RIP13 (10-30-2012)

  6. #4
    Darkness cannot be defeated. It can only be hidden in the form of hatred
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    Sue them, you can,

  7. #5
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    Touche Aeria, Touche
    GG Aeria, GG

  8. #6
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    You sir are an idiot...

  9. #7
    StaticHS's Avatar
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    Dispute the payment in the resolution center.

  10. #8
    rhenen3's Avatar
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    maybe got banned by useing hacks hope u will stop

  11. #9
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    Got scrolled

  12. #10
    Artificial intelligence is no match for natural stupidity
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    Frought's Avatar
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    After 25th January Revolution We have to make another one against Aeria
    If the facts don't fit the theory, change the facts.
    Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning.
    Try not to become a man of success, but rather try to become a man of value.
    You have to learn the rules of the game. And then you have to play better than anyone else.

    -Albert Einstein



  13. #11
    hellride's Avatar
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    They do not return money in any way after it purchage, even if the acc was banned.

    My advice, waste it in some other crappy Aeria game.

  14. #12
    Riddick's Avatar
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    More fool you for getting banned..................... most likely playing hacks in PVP... TUT, TUT, TUT.

  15. #13
    GtxRive123's Avatar
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    Call Them: Aeria Games and Entertainment
    Phone: (408) 216-1107
    Fax: (408) 216-1106
    2475 Augustine, Santa Clara, CA 95054-3015

  16. #14
    AVA PlaYe's Avatar
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    Quote Originally Posted by stevecbns View Post
    More fool you for getting banned..................... most likely playing hacks in PVP... TUT, TUT, TUT.
    i see you don't know much thing, well a small lessons

    co-op hacker get ban really fast and easy, Aeria doesn,t take much care of pvp, am doing a test atm, i started it 10 days ago, with an account that is brigadier general 103% done, 50m euro, pvp only and hack in most of the game since i hack when an enemy does, i got reported, recorded still not banned, the co-op test is done took 2 day to get ban, learn before talk please.

  17. #15
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    Can't you just chargeback the money? I don't use Paypal but I've heard you can do that...

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