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  1. #1
    itayaizik's Avatar
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    AVA Account got banned

    Aeria Games has banned my account I didn't hack or anything, when I tried to log into my account it said that the account was blocked from violation of the TOS, as I said before I didn't break any rule. However I need your help to get it unbanned I no longer have access to the AP purchases I had made because they were over 3 years ago on my father paypal account. I haven't made any purchase since than. Is there a way to get my account paradon without the AP transicitions?

    Thanks you in advance
    Itay

    EDIT: Message from Aeria Games

    Thank you for contacting us about an account.

    In order to identify you as the account owner, please provide me with the following information:

    - Name(s) of the character(s)
    - Items which the character(s) have equipped and in the inventory
    - The original email address that was used to create the account
    - The 5 most recent AP transaction ID numbers associated with this account, along with the transaction dates, method of payment and payment amounts
    - The date the account was registered

    When you provide me with this information, I will be able to continue with your case!

    I await for your reply!

    Sincerely,
    Sandy
    Alliance of Valiant Arms Support Team
    --
    Last edited by itayaizik; 08-09-2016 at 08:45 AM.
    W҉E҉L҉C҉O҉M҉E҉ T҉O҉ M҉Y҉ P҉R҉O҉F҉I҉L҉E

  2. #2
    Hunter's Avatar
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    If you don't have access to them, what do you expect us to do? Only you can help yourself in this case, I'm afraid. Your best shot is to try to gather as many substantial account details as possible, reply to their message with them and hope for the best. Sorry for not being able to help you further, but there's really nothing else that can be done.

    /Solved & closed.
    Last edited by Hunter; 08-10-2016 at 06:22 AM.

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