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  1. #1
    tafel's Avatar
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    Address confirmation amazon

    First of all hello guys

    Please move the thread if it is in the wrong section didn't know where to put it.

    I have a question got this email yesterday. I tried to order something on amazon.
    I couldn't order it because they could not confirm my payment information.
    Now they are asking to send my:

    -- A copy of your statement for your Mastercard ending in **, including the billing address
    -- Your name, phone number, and the email address registered to your Amazon account


    So now im asking is this the real from amazon?
    Or is this a spoof mail.

    Should i send it?

    It would be great if u guys could help me!






    Hello,

    We have removed your access to this account because we could not confirm your payment information. You will not be able to access your account or place orders with us until we confirm your information.

    To resolve this matter, please send the information below to our secure fax line at:

    -- A copy of your statement for your Mastercard ending in **, including the billing address
    -- Your name, phone number, and the email address registered to your Amazon account

    You can find our fax number on the Amazon.co.uk Help page:
    www.amazon.co.uk/faxrequests

    We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.

    Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this matter.

    If you do not have access to a fax machine, you may send your information to the following address:

    C/O Address Verification
    Amazon.co.uk
    60 Holborn Viaduct
    London EC1A 2FD
    United Kingdom

    We will respond within 24 hours of receiving your fax or letter.

    We ask that you not open new accounts because any new order that you place may be delayed.

    Sincerely,
    Last edited by tafel; 03-05-2016 at 04:19 PM.

  2. #2
    BraXi's Avatar
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    Yeah send it

  3. The Following User Says Thank You to BraXi For This Useful Post:

    tafel (03-07-2016)

  4. #3
    Hero's Avatar
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    Call them up to confirm.



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  5. The Following User Says Thank You to Hero For This Useful Post:

    tafel (03-07-2016)

  6. #4
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    Quote Originally Posted by Hero View Post
    Call them up to confirm.
    Alternatively OP, use live chat since it's easy and fast







  7. The Following User Says Thank You to CJacko For This Useful Post:

    tafel (03-07-2016)

  8. #5
    tafel's Avatar
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    ok guys thank you for the confirmation

    i called them and it is true they sended the message.

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