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  1. #1
    EliTheGamer52's Avatar
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    Angry Alienware Aurora R5 came with faulty motherboard

    So I bought an Alienware Aurora R5 (pls people dont get salty af at me), and when I first got it, it was working like a charm. I was playing rust at full graphics - 90 - 100 fps. Rust with lowest graphics - 130 - 150 (fps drops to 90 when I stair at the sky, weird). But then on MPGH, I clicked on a youtube video on a thread, then I immediately scrolled down, which crashed my pc. I rebooted the computer, and it booted fine. I attempted to login to steam, same thing, PC crashed. I restarted it. And now still, it's currently in a crash boot cycle. I contacted AW technical support, I did everything they told me to do to try and fix this. But here's the thing. I'm the first person that has ever had this issue to them. I am supposed to send the pc back. But right as when I was about to send the shit back, i decided, fuck it. Just get me a refund. I sent the PC back to them, and I'm waiting on the response. Never going to buy from AW again. ugh im triggered.

    Side note: Will be getting money back and then building my own. It costed 2.5 fucking thousand dollars. (including the monitor which was 200). PC was 20 days old so I am sure I can get a refund. And I customized the hardware. I didn't just choose the aurora from the site. I customized it to how I wanted it built.


    - - - Updated - - -

    I think it came with faulty hardware is because some dickhead built it badly. The PC literally crashed 3 days after receiving the computer. There is no way it could have been my fault.
    Please quote me before replying to me or my threads so I can get the notification. PLEASE.

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  2. #2
    Gelatin-chan's Avatar
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    Look on the bright side, it might be a good SE opportunity.

     

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  3. #3
    EliTheGamer52's Avatar
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    Quote Originally Posted by Gelatin-chan View Post
    Look on the bright side, it might be a good SE opportunity.
    Look on the bright side? Mate, I am literally using a mac currently. And prob shouldn't be saying this but I had to PIRATE a copy of windows 10 pro from July 2016. Using boot camp assistant to use the copy of windows.
    Please quote me before replying to me or my threads so I can get the notification. PLEASE.

    Mind giving me Rep and/or thanks?
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  4. #4
    Gelatin-chan's Avatar
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    Quote Originally Posted by EliTheGamer52 View Post
    Look on the bright side? Mate, I am literally using a mac currently. And prob shouldn't be saying this but I had to PIRATE a copy of windows 10 pro from July 2016. Using boot camp assistant to use the copy of windows.
    Contact their support and try to get either a refund, a replacement, or for them to pay the bill to fix the computer.
    If they agree to a replacement ask for either something (keyboard, mouse, headset, monitor, apparel, etc.) to come along with it or ask for a bump in the specs (like from the $1,349.99 desktop to the $1,499.99 desktop) for the inconvenience (if they don't already offer you something).

    Let's say you received a replacement, now after some time having received a replacement just do the same thing again, but give them a different address and different information.
    Last edited by Gelatin-chan; 4 Weeks Ago at 11:03 AM.

     

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  5. #5
    EliTheGamer52's Avatar
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    Quote Originally Posted by Gelatin-chan View Post
    Contact their support and try to get either a refund, a replacement, or for them to pay the bill to fix the computer.
    If they agree to a replacement ask for either something (keyboard, mouse, headset, monitor, apparel, etc.) to come along with it or ask for a bump in the specs (like from the $1,349.99 desktop to the $1,499.99 desktop) for the inconvenience (if they don't already offer you something).

    Let's say you received a replacement, now after some time having received a replacement just do the same thing again, but give them a different address and different information.

    http://imgur.com/a/zzrcd
    ^Was a few days ago
    I have more than 15 emails from them, about my issue. lol
    Edit: Didn't hide my name because it's everywhere. smh
    Edit 2: And more than 5 phone calls to them about my issue.
    Last edited by EliTheGamer52; 4 Weeks Ago at 11:08 AM.
    Please quote me before replying to me or my threads so I can get the notification. PLEASE.

    Mind giving me Rep and/or thanks?
    I am very active on Skype. There are times that I won't respond though. If so, I maybe away or just doing my own thing.

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  6. #6
    Gelatin-chan's Avatar
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    Quote Originally Posted by EliTheGamer52 View Post

    http://imgur.com/a/zzrcd
    ^Was a few days ago
    I have more than 15 emails from them, about my issue. lol
    Edit: Didn't hide my name because it's everywhere. smh
    Edit 2: And more than 5 phone calls to them about my issue.
    Even after five phone calls they didn't resolve it? What was the last thing they said?

     

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  7. #7
    EliTheGamer52's Avatar
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    Quote Originally Posted by Gelatin-chan View Post
    Even after five phone calls they didn't resolve it? What was the last thing they said?
    They don't know the issue with the pc. I think that I am the first person with this issue reported to them. Which might explain why they couldn;t fix the issue. I was told I would receive a packaging box for the pc to send the computer back to them to find out the issue. But then I decided, nah, just get me a refund. So I sent the computer to them not to fix it. To get a refund. I am currently waiting on a response.
    Please quote me before replying to me or my threads so I can get the notification. PLEASE.

    Mind giving me Rep and/or thanks?
    I am very active on Skype. There are times that I won't respond though. If so, I maybe away or just doing my own thing.

    Join ESEA http://play.esea.net/subscribe/?r=1448467
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  8. #8
    Gelatin-chan's Avatar
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    Quote Originally Posted by EliTheGamer52 View Post
    They don't know the issue with the pc. I think that I am the first person with this issue reported to them. Which might explain why they couldn;t fix the issue. I was told I would receive a packaging box for the pc to send the computer back to them to find out the issue. But then I decided, nah, just get me a refund. So I sent the computer to them not to fix it. To get a refund. I am currently waiting on a response.
    Ok, that's good at least. If you're able to get the refund you can most likely still repeat the same process and problem if you were to buy the computer again, even if it does end up working.

     

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  9. #9
    EliTheGamer52's Avatar
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    Quote Originally Posted by Gelatin-chan View Post
    Ok, that's good at least. If you're able to get the refund you can most likely still repeat the same process and problem if you were to buy the computer again, even if it does end up working.
    Well, I plan to build one, after my experience with me buying a 2.5 thousand dollar computer. Could have costed a lot less if I built it my self hand built. They said I can keep the monitor and keyboard and mouse. Unless I want the full refund, then I would send the monitor back. But I'm not going back to using a samsung tv as my monitor.
    /request close
    Please quote me before replying to me or my threads so I can get the notification. PLEASE.

    Mind giving me Rep and/or thanks?
    I am very active on Skype. There are times that I won't respond though. If so, I maybe away or just doing my own thing.

    Join ESEA http://play.esea.net/subscribe/?r=1448467
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  10. The Following User Says Thank You to EliTheGamer52 For This Useful Post:

    Gelatin-chan (3 Weeks Ago)

  11. #10
    Koala's Avatar
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    Quote Originally Posted by EliTheGamer52 View Post
    Well, I plan to build one, after my experience with me buying a 2.5 thousand dollar computer. Could have costed a lot less if I built it my self hand built. They said I can keep the monitor and keyboard and mouse. Unless I want the full refund, then I would send the monitor back. But I'm not going back to using a samsung tv as my monitor.
    /request close
    brah you can just build pc on your own,even 4 years old can do it.

  12. #11
    Gelatin-chan's Avatar
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    Quote Originally Posted by EliTheGamer52 View Post
    /request close
    @Saboteur

    Quote Originally Posted by Koa!a View Post
    brah you can just build pc on your own,even 4 years old can do it.
    He literally said that's what he'll do...

     

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