Origin support, holy fucking shit.

[Gray]

Lets just drop some background story, I have the model just before the one required for minimum, so it shouldn't be a problem. Honestly.
Especially since it claims it's a driver issue, which this rep clearly doesn't get. Oh my fucking god.

You are now ready to chat with Karan.
Karan
Thanks for contacting EA Customer Experience, my name is Karan. How may I assist you today?

you
Hello.
you
I seem to be unable to play Dragon Age: Inquisition.

Karan
Hi there.
Karan
Please don't worry I will do my bets to help you on this issue.

you
It claims that my drivers aren't up to date. However, I just before I started the game, installed the latest version for my GPU

Karan
May I know since when you are facing this issue?

you
Today
you
Got the game today.
you
Never launched before today.

Karan
And before this you are able to play the game without any issue correct?

you
Please read again. I got the game today, I haven't played it before. I CANNOT start it.

Karan
Okay I am sorry.
Karan
Alright now I would request you to please go through below provided link and check is your system capable to run the game or not it will automatically detects and let me know what error message you are getting?
Karan
https://www.systemrequirementslab.com...isition/12360/

you
I meet all the requirement, except for the GPU.
you
I have the version JUST before.
you
I have the AMD Radeon HD 4850.

Karan
May I know did you run the above link or not?

you
Yes. As I said, I meet all the requirements, EXCEPT for the GPU.

Karan
To investigate the issue further, I'll need your System dxdiag information of your PC.



Once we gather this information, we will be able to identify possible causes of the issue, or safely assume that the cause of our issue is not related to hardware or a driver.


How to:
https://help.e*****m/article/how-to-g...ag-information
�
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Once you have the information, attach the file to Case:

https://help.e*****m/en/article/how-t...ea-help-ticket

you
Give me a minute
you
I believe it should be attached now.

Karan
Alright please let me check.
Karan
I have checked your DXDIAg report and found that your graphic drivers are last updated on 11/16/2012 and your drivers Dedicated Memory is 505 MB and as per system requirement you must have 512 MB, so please try to update your drivers and upgrade it also.
Karan
Please allow me a moment to find alternative link to update your drivers.

you
Again, as I said. I just did an upgrade before I even started the game.
you
But yes, I'd like some help finding the drivers.

Karan
Alright. please follow this link.

https://help.e*****m/in/article/findin...ating-drivers/
Karan
And after updating your drivers don't forget to restart your PC so the changes may take effect.

you
The autodetect tool doesn't work for me
you
I get "We were unable to find your product or OS".

Karan
In this case I would suggest you to please contact your graphic drivers vendor so they can help you in manually updating it.

you
I already know which make and model I have and I have also appropriately downloaded and successfully installed it without problem, I simply can't start the game, because even though I updated it to version 13.9, from their website, with the right installer. I still get a prompt telling me that my version is 13.1 when trying to start the game.

Karan
I would first request you to please up-date your drivers because I am unable to see that it has been updated please check out this link to update drivers.

https://support.amd.com/en-us
Karan
And did you see your graphic drivers dedicated memory as per system requirement you must have 512 MB but instead of it you have 505 MB only so please upgrade it.

you
First off, my GPU really has 512mb worth of memory, if it has any less then it's some sort of miscalculation from the dxdiag or it's because me being sold some shitty GPU.
you
It has enough memory, I know.
you
Again, driver issue.

Karan
That is the reason I am advising you again and again please try to update your drivers by your vendor or though the help site.
you
I have already done that, this is the fourth time telling you that I have.
Karan
That is the reason I am advising you again and again please try to update your drivers by your vendor or though the help site.
Karan
And please check this link and it will gives you the exact error where you are facing the issue.

https://www.systemrequirementslab.com...isition/12360/

you
That website will not tell me why my drivers wont work.
you
I want to talk with someone else.
you
Because clearly, there's some miscommunication here.

Karan
Alright.
Karan
Okay in this case I would request you to please contact us back again with this case id XXXXXXXX, so you can chat with some other representative.

you
Ok. Bye.

[EL Surenzo dA KK Caponeiyl]

Probably some 13year old kid.

[[MPGH]Thunder]

Hahah, fucking EA support
On that note, forgot Inquisition needs Origin, wont be buying. Will be pirating. You got only yourself to blame EA

[Jew]

your gpu isnt good enough, why bother to play the game if you cant launch it?

also, why even bother with ea support? they dont even read your messages correctly

[KillTheNoise]

Origin support is so god dam dreadful I wouldn't even bother wasting time on them

[Gray]

Hahah, fucking EA support
On that note, forgot Inquisition needs Origin, wont be buying. Will be pirating. You got only yourself to blame EA

You'll have to wait for quite some time, they're having issues with the crack.

your gpu isnt good enough, why bother to play the game if you cant launch it?

also, why even bother with ea support? they dont even read your messages correctly

My GPU is just good enough actually. Model shouldn't matter as long as I have all the right drivers and dependencies.

[[MPGH]Thunder]

You'll have to wait for quite some time, they're having issues with the crack.



My GPU is just good enough actually. Model shouldn't matter as long as I have all the right drivers and dependencies.

So worth it as long as I don't have to install that piece of shit origin

[Zestor]

Fucking hell, as being said they won't even bother reading your messages properly.

[Terror]

Well she was a lot of help.

[Niku ・(￣∀￣)・]

welp . I don't know what to say .

[Gray]

So, after being passed around and disconnected for about two hours.
With the internal screaming and the urge to eat my keyboard from their lack of English.
I decided to fuck those guys and just solve it my own way, if I had just done this from the start I'd be playing by now.

Solution; Install Windows 7 because for some reason, they have more drivers for my GPU.

I just have one question about this system though. What the fuck is the point of having someone that doesn't fucking comprehend English to help English players in the first place. You wouldn't ask someone that doesn't speak a language to translate one for you. Jesus fucking Cthulhu.

So worth it as long as I don't have to install that piece of shit origin

Fair enough. I just got tired of waiting.

[Schuba]

Where can I apply to be a support rep for Origin?

[Gray]

Where can I apply to be a help rep for Origin?

I was wondering that too. Because I'd do such a fucking good job I'd be putting at least a hundred of these fuckers out of work.

[Schuba]

I was wondering that too. Because I'd do such a fucking good job I'd be putting at least a hundred of these fuckers out of work.

Get promoted and get like 4 raises in a week lmao.
But dead serious, we should find that staff application.

[Gray]

Get promoted and get like 4 raises in a week lmao.
But dead serious, we should find that staff application.

If you find it, share.
Took me like 3 seconds to find their requirements.

Requirements:
Must have a passion for PCs
Understanding of computer hardware and video games
Good written and phone communication skills
Good customer service skills
Ability to multitask
Preferably 1+ years of tech support experience

This is hilarious, they are not only bad at English, they suck at multitasking and take forever to respond.