Code:
Cez (3/28/2016, 11:16:46 AM): Hi Bitch, my name is Cez. How can I help you?
Me (3/28/2016, 11:16:52 AM): Yo
Me (3/28/2016, 11:16:57 AM): hey Cez
Me (3/28/2016, 11:17:04 AM): I just got a new Surge
Me (3/28/2016, 11:17:08 AM): and its not turning on
Cez (3/28/2016, 11:17:57 AM): II'm sorry to hear about the issue you've had with your Surge.
Cez (3/28/2016, 11:18:10 AM): May I please have a few minutes to check on your account?
Me (3/28/2016, 11:18:24 AM): i dont have one yet because its not turning on.
Cez (3/28/2016, 11:20:01 AM): I'm sorry to hear that, Bitch.
Cez (3/28/2016, 11:20:28 AM): May I ask if the Surge is charged?
Me (3/28/2016, 11:20:28 AM): my name isnt Bitch <---- YES I SAID THAT LOL
Me (3/28/2016, 11:20:30 AM): and yes
Me (3/28/2016, 11:20:33 AM): its charged
Cez (3/28/2016, 11:22:23 AM): May I ask if you have tried to restart your Surge?
Me (3/28/2016, 11:22:45 AM): yep
Me (3/28/2016, 11:22:47 AM): i did
Me (3/28/2016, 11:22:52 AM): nothing happened
Cez (3/28/2016, 11:23:19 AM): Just to confirm, may I ask how you restarted the Surge tracker?
Me (3/28/2016, 11:24:00 AM): sure
Me (3/28/2016, 11:24:27 AM): I like held the left and right button for 20 sec and then nothing happened but i still tried turning it on after 20 sec
Me (3/28/2016, 11:24:30 AM): nothing happned
Cez (3/28/2016, 11:25:06 AM): Just to confirm, nothing happens when you press on the Home button?
Me (3/28/2016, 11:25:13 AM): nothing at all
Cez (3/28/2016, 11:25:59 AM): I see. May I please have a few minutes to check on this?
Me (3/28/2016, 11:26:10 AM): no prob
Cez (3/28/2016, 11:27:38 AM): Thanks.
Cez (3/28/2016, 11:28:57 AM): Just to confirm, may I please ask how you charge the Surge tracker?
Me (3/28/2016, 11:29:05 AM): with the cable?
Me (3/28/2016, 11:29:11 AM): how else can u
Cez (3/28/2016, 11:30:25 AM): Thanks for verifying that you charge the Surge tracker correctly, Bitch.
Me (3/28/2016, 11:30:36 AM): haha no problem
Cez (3/28/2016, 11:30:52 AM): As per our conversation, I would like to move forward with determining your eligibility for replacement under warranty. In order to do so, we require further information.
Me (3/28/2016, 11:30:59 AM): sweet
Me (3/28/2016, 11:31:01 AM): that works
Cez (3/28/2016, 11:32:13 AM): What works?
Me (3/28/2016, 11:32:18 AM): a replacement
Cez (3/28/2016, 11:32:22 AM): May I please know, what is your country of residence? Also, when and where did you purchase your tracker?
Me (3/28/2016, 11:32:32 AM): when will it be done, i need to get back tracking ASAP
Me (3/28/2016, 11:32:52 AM): i reside in Australia and it was from JB-HI-FI
Cez (3/28/2016, 11:34:33 AM): Thank you for letting me know that you live in Australia and that you purchased the tracker from JB Hi-Fi.
Me (3/28/2016, 11:34:40 AM): no problem
Cez (3/28/2016, 11:34:54 AM): May I please have a copy of your purchase receipt?
Cez (3/28/2016, 11:34:59 AM): I'll send you a request to attach a file here in our conversation.
Me (3/28/2016, 11:35:07 AM): i dont have it at the moment
Me (3/28/2016, 11:35:07 AM): but
Me (3/28/2016, 11:35:10 AM): i can try get it
Me (3/28/2016, 11:35:32 AM): okay i can get it
Me (3/28/2016, 11:35:39 AM): my brother has it
Me (3/28/2016, 11:35:43 AM): give me a few mins
HERE I JUST PLAYED COD FOR 20 MINS AND BAITED BUT I DONT THINK ITS NECESSARY
Cez (3/28/2016, 11:36:40 AM): Please take your time and I'll be here to wait for you
Me (3/28/2016, 11:38:28 AM): do i need the original one or can i get a reprint from jb hfi
Cez (3/28/2016, 11:39:28 AM): The original one please, Bitch.
Me (3/28/2016, 11:39:45 AM): Damn
Me (3/28/2016, 11:39:47 AM): i dont have it
Me (3/28/2016, 11:39:54 AM): but we can get them to give us a new one
Cez (3/28/2016, 11:42:03 AM): May I send you a follow up email so you can just reply to that instead?
Me (3/28/2016, 11:42:18 AM): No no
Me (3/28/2016, 11:42:25 AM): we are getting it
Me (3/28/2016, 11:42:53 AM): I need to get it asap
Cez (3/28/2016, 11:43:21 AM): Alright.
Cez (3/28/2016, 11:45:25 AM): Are you still there?
Me (3/28/2016, 11:45:28 AM): yes
Me (3/28/2016, 11:45:31 AM): 10 mins please
Cez (3/28/2016, 11:45:59 AM): Okay, Bitch.
Me (3/28/2016, 11:52:21 AM): okay we got it
Me (3/28/2016, 11:52:28 AM): my brother is on the way home
Me (3/28/2016, 11:52:34 AM): should not be long now
Cez (3/28/2016, 11:52:49 AM): Thanks for keeping me updated, Bitch.
Me (3/28/2016, 11:58:43 AM): okay
Me (3/28/2016, 11:58:44 AM): its here
Me (3/28/2016, 11:58:47 AM): now what do i do
Cez (3/28/2016, 11:59:25 AM): Do you have a way to drag and drop the file to the white box at the bottom of the chat?
Me (3/28/2016, 11:59:34 AM): i can but it will take a minute
Me (3/28/2016, 11:59:40 AM): i need to take a photo on my phone
Me (3/28/2016, 11:59:43 AM): then send it to my pc
Cez (3/28/2016, 11:59:50 AM): Sure take your time.
Me (3/28/2016, 11:59:51 AM): ill do that
Me (3/28/2016, 11:59:53 AM): ok
Me (3/28/2016, 11:59:54 AM): np
Cez (3/28/2016, 12:00:02 PM): okay
Me (3/28/2016, 12:07:16 PM): The quality is pretty bad
Me (3/28/2016, 12:07:23 PM): please excuse ut
Me (3/28/2016, 12:07:25 PM): it*
Cez (3/28/2016, 12:08:18 PM): Thank you for sending me a copy of your purchase receipt, Bitch.
Me (3/28/2016, 12:08:27 PM): no problem
Me (3/28/2016, 12:08:35 PM): just lucky that my brother was at the shops
Me (3/28/2016, 12:08:37 PM): haha
Cez (3/28/2016, 12:08:41 PM): Moving forward, please provide:
- Your first and last name
- Shipping address (Please note we cannot ship to PO Boxes; if address is a business, please provide business name, suite/floor number, etc.)
- Phone number (for shipping purposes)
- Product color
- Product size (if applicable)
Cez (3/28/2016, 12:08:52 PM): Thank you for putting a smile on my face, Bitch
Me (3/28/2016, 12:09:10 PM): Okay ill give all of that
Me (3/28/2016, 12:10:21 PM): {REMOVED}, Black, Large
Cez (3/28/2016, 12:10:33 PM): Thank you for providing all the requested information, Bitch.
Me (3/28/2016, 12:10:52 PM): not a problem
Me (3/28/2016, 12:10:53 PM): also
Me (3/28/2016, 12:10:58 PM): when will it get proccessed
Cez (3/28/2016, 12:11:03 PM): Please allow me a few minutes to process the replacement.
Me (3/28/2016, 12:11:03 PM): i need to start back tracking
Me (3/28/2016, 12:11:04 PM): asap
Cez (3/28/2016, 12:12:34 PM): Almost done
Me (3/28/2016, 12:12:39 PM): alright
Cez (3/28/2016, 12:14:07 PM): Thank you so much for waiting patiently, Bitch
Me (3/28/2016, 12:14:11 PM): Not a problem
Me (3/28/2016, 12:14:15 PM): Are we good now?
Cez (3/28/2016, 12:14:28 PM): Your replacement Fitbit Surge (Black) Large*is now being processed.
Cez (3/28/2016, 12:14:31 PM): Please allow 7-10 business days for your order to arrive.*Note that business days excludes weekends.
Cez (3/28/2016, 12:14:34 PM): When you receive your replacement, visit*https://fitbit.link/hjglhj*if you need help setting up your replacement device.
Cez (3/28/2016, 12:14:37 PM): Please recycle your defective unit through a local electronics recycling program after your replacement arrives.
Me (3/28/2016, 12:14:38 PM): Okey dokey
Cez (3/28/2016, 12:14:41 PM): Is there anything else I can help you with?
Me (3/28/2016, 12:14:48 PM): Not at the moment
Cez (3/28/2016, 12:14:51 PM): Thank you for chatting with me. Have a great day.
Me (3/28/2016, 12:14:52 PM): thanks so much for the help
Me (3/28/2016, 12:14:53 PM): :)
Cez (3/28/2016, 12:14:59 PM): You're welcome, Bitch