Account Transfer

[fagsrus]

I'm trying to transfer my account and I keeps saying there is no AVA game linked to my account?
I don't know what to do.
Also, the Aeria servers are really slow all of a sudden and keep crashing.

[Hunter]

Check the following out: https://support.enmasse.com/tera/aeri...ount-migration.

[fagsrus]

Check the following out: https://support.enmasse.com/tera/aeri...ount-migration.

Nothing on there has helped me with my problem.

[Hunter]

Nothing on there has helped me with my problem.

Have you followed all the steps correctly?

[XxVersti123]

"Discussion Thread
Sean "GM Kalyndus" said... 2016-08-25 12:18PM PDT
Greetings,

Thank you for contacting En Masse Support!

Many players are currently reporting errors while trying to transfer AVA accounts from Aeria Games to En Masse. The most common errors are "503 Service Unavailable" while connecting to the Aeria Games website or "No Ava account information" on the En Masse migration page.

Both of these errors are the result of Aeria's servers being overloaded with migration requests. If you are receiving one of these errors, please wait a while before trying to transfer again. Sending a lot of requests in a short amount of time will just add to the problem.

There is no need to panic; you will still be able to migrate your account. It may just take a little longer than expected. Thank you for your patience!

Regards,
Sean "GM Kalyndus"
EME Customer Support

(...)

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Thats a support ticket, might help u, it helped me.

[Hunter]

/Solved & closed.