problems

[Marsicano]

an where is the proxy
how to turn off the proxy

You can't turn that off if you aren't using one, it's a software that changes your IP, so the game thinks you are North American

what country do you live in?

I live in Brazil, but today some of my friends installed the game on the school PC's and they logged in, so it's some compability problem. :X

[djjerry]

i am from trinidad and tobago

[XGelite]

i am from trinidad and tobago

that could be your problem.