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  1. #16
    Xenocide's Avatar
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    1. Login to your steam community https://steamcommunity.com/
    2. Click on "inventory" in the right column
    3. Click on "view inventory history" in the top right corner.

    Do you have a name there? Can you see where your items went?

    Then you contact steam support.
    This requires you to have a steam-support account, it's not the same as you log in to steam with.

    If you don't have one, make one here:
    https://support.steampowered.com/register

    If you already have one or you just made one, then you write a ticket about this problem.
    Whatever you do, don't tell them you downloaded something or anything hacking related.

    Make a new ticket here:
    https://support.steampowered.com/newticket.php

    In this ticket you should write something along the lines or similar to (Don't just copy it..):

    "Hi, my name is [name] and someone has stolen all my steam inventory items!
    I don't know how it happened, I would like some help retrieving my items."

    There's really no point being angry at them, it wont help your case.
    If you did have a trade history where your items ended up, as I told you earlier, provide that information as well.
    The more information you provide the faster and easier it will be for you to get your stuff back.
    I repeat, do NOT tell them you downloaded a hack or any other file in which you intended to hack and or cheat with.

    They should help you get your items back providing you give them enough information and proof that it's actually your account and so forth.

    Once you've filed a ticked you will have to wait until they respond, keep a close eye on it lest they close your ticket and you will have to wait longer after you've reopened it.

    After that you should make sure to do the following things to your account.
    1. Change your steam password.
    2. Change your email password.
    To make it more secure, don't have the same password on your mail account as your steam.

    Tips for a strong password:
    has at least 15 characters
    has uppercase letters
    has lowercase letters
    has numbers
    has symbols, such as ` ! " ? $ ? % ^ & * ( ) _ - + = { [ } ] : ; @ ' ~ # | \ < , > . ? /
    is not like your previous passwords
    is not your name
    is not your login
    is not your friend’s name
    is not your family member’s name
    is not a dictionary word
    is not a common name
    is not a keyboard pattern, such as qwerty, asdfghjkl, or 12345678.


    3. Enable steam guard if you haven't already.
    https://support.steampowered.com/kb_...4020-ALZM-5519

    Additional measures of safety:
    1. Make sure you have a good and working antivirus!
    I strongly recommend ESET NOD32

    2. Get a firewall.
    Personally I like Comodo Firewall.
    It's free and it works wonders.


    If you got a RAT. Then the steps are way more extensive.
    But as a safety measure you should probably switch passwords for all the accounts you give a shit about as well, FROM ANOTHER DEVICE, might I add, if you do have a RAT they could just simply gain all the information and all your new passwords otherwise.
    Last edited by Xenocide; 10-13-2015 at 02:36 AM.

  2. #17
    XxCherryxX's Avatar
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    Thanks if you could help out that's great the guys steam name was cons all caps I think. He's from Ukraine. But idk if he has put a rat on my pc as everything seems fine but I will do scans anyway.

    - - - Updated - - -

    Hes got my steam already don't care about that just care about if i got a RAT.


  3. #18
    xlux's Avatar
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    You should care because next time he can or may get your MPGH, Facebook, Email, paypal, credit card information and do with them whatever, so yeah you should care.
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  4. #19
    Bödvar's Avatar
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    I don't think Steam will do anything about it, happened to my friend too and he's RIP.
    Rep power: 15

    Quote Originally Posted by _Tavi View Post
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    i love donald trump.
     



  5. #20
    Itachi's Avatar
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    Wow was it a physing link or a real steam trade link?

  6. #21
    XxCherryxX's Avatar
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    A real steam trade.

    - - - Updated - - -

    Yh just gonna make a new account I could just get my items off his account anyway.


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