Steam support will be retarded if your also retarded and can't provide everything they want.
Steam support always solved my problems within 1-2 days. You just need to give them all the info you got.
The thing is, he did provide correct information, but he shared them in the pictures, like they will look at his pictures..
The picture I provided in previous page is a clear indention that they will help you, just not via pictures, I have a feeling that the OP is lazy in writing or copy and paste when it comes to the ticket.