You know what?
As staff you're told not to answer back if someone insulted / disrespected you.
They usually start by making us mad and they think they're cool after disrespecting staff so he gets banned, Some staff answer back and that's wrong.
I personally report and done, simple, I don't have time to keep answering kids all the time.
Edit: Example, https://www.mpgh.net/forum/2-general/...ml#post9216036 I can call him jelly or butthurt from me? He thinks I'll be mad, but yea this is internet so I don't give a shit.