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  1. #1
    Xenocide's Avatar
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    Origin support, holy fucking shit.

    Lets just drop some background story, I have the model just before the one required for minimum, so it shouldn't be a problem. Honestly.
    Especially since it claims it's a driver issue, which this rep clearly doesn't get. Oh my fucking god.

    You are now ready to chat with Karan.
    Karan
    Thanks for contacting EA Customer Experience, my name is Karan. How may I assist you today?

    you
    Hello.
    you
    I seem to be unable to play Dragon Age: Inquisition.

    Karan
    Hi there.
    Karan
    Please don't worry I will do my bets to help you on this issue.

    you
    It claims that my drivers aren't up to date. However, I just before I started the game, installed the latest version for my GPU

    Karan
    May I know since when you are facing this issue?

    you
    Today
    you
    Got the game today.
    you
    Never launched before today.

    Karan
    And before this you are able to play the game without any issue correct?

    you
    Please read again. I got the game today, I haven't played it before. I CANNOT start it.

    Karan
    Okay I am sorry.
    Karan
    Alright now I would request you to please go through below provided link and check is your system capable to run the game or not it will automatically detects and let me know what error message you are getting?
    Karan
    https://www.systemrequirementslab.com...isition/12360/

    you
    I meet all the requirement, except for the GPU.
    you
    I have the version JUST before.
    you
    I have the AMD Radeon HD 4850.

    Karan
    May I know did you run the above link or not?

    you
    Yes. As I said, I meet all the requirements, EXCEPT for the GPU.

    Karan
    To investigate the issue further, I'll need your System dxdiag information of your PC.



    Once we gather this information, we will be able to identify possible causes of the issue, or safely assume that the cause of our issue is not related to hardware or a driver.


    How to:
    https://help.ea.com/article/how-to-g...ag-information


    Once you have the information, attach the file to Case:

    https://help.ea.com/en/article/how-t...ea-help-ticket

    you
    Give me a minute
    you
    I believe it should be attached now.

    Karan
    Alright please let me check.
    Karan
    I have checked your DXDIAg report and found that your graphic drivers are last updated on 11/16/2012 and your drivers Dedicated Memory is 505 MB and as per system requirement you must have 512 MB, so please try to update your drivers and upgrade it also.
    Karan
    Please allow me a moment to find alternative link to update your drivers.

    you
    Again, as I said. I just did an upgrade before I even started the game.
    you
    But yes, I'd like some help finding the drivers.

    Karan
    Alright. please follow this link.

    https://help.ea.com/in/article/findin...ating-drivers/
    Karan
    And after updating your drivers don't forget to restart your PC so the changes may take effect.

    you
    The autodetect tool doesn't work for me
    you
    I get "We were unable to find your product or OS".

    Karan
    In this case I would suggest you to please contact your graphic drivers vendor so they can help you in manually updating it.

    you
    I already know which make and model I have and I have also appropriately downloaded and successfully installed it without problem, I simply can't start the game, because even though I updated it to version 13.9, from their website, with the right installer. I still get a prompt telling me that my version is 13.1 when trying to start the game.

    Karan
    I would first request you to please up-date your drivers because I am unable to see that it has been updated please check out this link to update drivers.

    https://support.amd.com/en-us
    Karan
    And did you see your graphic drivers dedicated memory as per system requirement you must have 512 MB but instead of it you have 505 MB only so please upgrade it.

    you
    First off, my GPU really has 512mb worth of memory, if it has any less then it's some sort of miscalculation from the dxdiag or it's because me being sold some shitty GPU.
    you
    It has enough memory, I know.
    you
    Again, driver issue.

    Karan
    That is the reason I am advising you again and again please try to update your drivers by your vendor or though the help site.
    you
    I have already done that, this is the fourth time telling you that I have.
    Karan
    That is the reason I am advising you again and again please try to update your drivers by your vendor or though the help site.
    Karan
    And please check this link and it will gives you the exact error where you are facing the issue.

    https://www.systemrequirementslab.com...isition/12360/

    you
    That website will not tell me why my drivers wont work.
    you
    I want to talk with someone else.
    you
    Because clearly, there's some miscommunication here.

    Karan
    Alright.
    Karan
    Okay in this case I would request you to please contact us back again with this case id XXXXXXXX, so you can chat with some other representative.

    you
    Ok. Bye.

  2. #2
    EL Surenzo dA KK Caponeiyl's Avatar
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    Probably some 13year old kid.

  3. #3
    Thunder's Avatar
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    Hahah, fucking EA support
    On that note, forgot Inquisition needs Origin, wont be buying. Will be pirating. You got only yourself to blame EA
    Official Sheep and Sheepfucker group


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  4. The Following User Says Thank You to Thunder For This Useful Post:

    Youtro (11-30-2014)

  5. #4
    Jew's Avatar
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    your gpu isnt good enough, why bother to play the game if you cant launch it?

    also, why even bother with ea support? they dont even read your messages correctly
    Vouch thread





     

    Quote Originally Posted by foginho81 View Post
    Hello guys,5 mins ago i dowloaded this program, in 2 minutes i cracked an account, so i purchased Premium for supporting and have unlimited features!

    A+++ Tool GREAT CODER!
    Quote Originally Posted by shadowkiller198 View Post
    I just purchased a Premium account and I haven't had any problems with it!

    Quote Originally Posted by ImShan View Post
    Vouch for this guy!

    I just bought premium and works pretty good.
    Quote Originally Posted by SiiKFO View Post
    Vouch bought premium works very well
    Quote Originally Posted by DarkBlade324 View Post
    vouch i just bought premium it works great
    Quote Originally Posted by coolzombiesg View Post
    Vouch for him

    I just bought premium and works pretty good.
    Quote Originally Posted by KaizoPvP View Post
    VOUCHE: Yep, you are a legit seller, and I like the stuff you do.
    Quote Originally Posted by BTNGaming View Post
    Premium Purchased

  6. #5
    KillTheNoise's Avatar
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    Origin support is so god dam dreadful I wouldn't even bother wasting time on them

  7. #6
    Xenocide's Avatar
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    Quote Originally Posted by Thunder View Post
    Hahah, fucking EA support
    On that note, forgot Inquisition needs Origin, wont be buying. Will be pirating. You got only yourself to blame EA
    You'll have to wait for quite some time, they're having issues with the crack.

    Quote Originally Posted by Ex0rPl4net View Post
    your gpu isnt good enough, why bother to play the game if you cant launch it?

    also, why even bother with ea support? they dont even read your messages correctly
    My GPU is just good enough actually. Model shouldn't matter as long as I have all the right drivers and dependencies.

  8. #7
    Thunder's Avatar
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    Quote Originally Posted by ångest View Post
    You'll have to wait for quite some time, they're having issues with the crack.



    My GPU is just good enough actually. Model shouldn't matter as long as I have all the right drivers and dependencies.
    So worth it as long as I don't have to install that piece of shit origin
    Official Sheep and Sheepfucker group


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  9. #8
    Zestor's Avatar
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    Fucking hell, as being said they won't even bother reading your messages properly.
    You wanna kill me? You couldn't even kill my boredom.

  10. #9
    Terror's Avatar
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    Well she was a lot of help.

  11. #10
    Niku ・( ̄∀ ̄)・'s Avatar
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    welp . I don't know what to say .
    "Holding anger is a poison. It eats you from inside. We think that hating is a weapon that attacks the person who harmed us. But hatred is a curved blade. And the harms we do, we do to ourselves."-Mitch Albom

  12. #11
    Xenocide's Avatar
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    So, after being passed around and disconnected for about two hours.
    With the internal screaming and the urge to eat my keyboard from their lack of English.
    I decided to fuck those guys and just solve it my own way, if I had just done this from the start I'd be playing by now.

    Solution; Install Windows 7 because for some reason, they have more drivers for my GPU.

    I just have one question about this system though. What the fuck is the point of having someone that doesn't fucking comprehend English to help English players in the first place. You wouldn't ask someone that doesn't speak a language to translate one for you. Jesus fucking Cthulhu.

    Quote Originally Posted by Thunder View Post


    So worth it as long as I don't have to install that piece of shit origin
    Fair enough. I just got tired of waiting.

  13. #12
    Schuba's Avatar
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    Where can I apply to be a support rep for Origin?
    Quote Originally Posted by Hova View Post
    When schuba speaks, people listen



     

     
    Joined: November 27th, 2012
    Donator: September 24th, 2014
    News Force: October 17th, 2015 - Current
    News Force Editor: February 4th, 2017 - April, 2017

     


  14. #13
    Xenocide's Avatar
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    Quote Originally Posted by Schuba View Post
    Where can I apply to be a help rep for Origin?
    I was wondering that too. Because I'd do such a fucking good job I'd be putting at least a hundred of these fuckers out of work.

  15. #14
    Schuba's Avatar
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    Quote Originally Posted by ångest View Post
    I was wondering that too. Because I'd do such a fucking good job I'd be putting at least a hundred of these fuckers out of work.
    Get promoted and get like 4 raises in a week lmao.
    But dead serious, we should find that staff application.
    Quote Originally Posted by Hova View Post
    When schuba speaks, people listen



     

     
    Joined: November 27th, 2012
    Donator: September 24th, 2014
    News Force: October 17th, 2015 - Current
    News Force Editor: February 4th, 2017 - April, 2017

     


  16. #15
    Xenocide's Avatar
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    Quote Originally Posted by Schuba View Post
    Get promoted and get like 4 raises in a week lmao.
    But dead serious, we should find that staff application.
    If you find it, share.
    Took me like 3 seconds to find their requirements.

    Requirements:
    Must have a passion for PCs
    Understanding of computer hardware and video games
    Good written and phone communication skills
    Good customer service skills
    Ability to multitask
    Preferably 1+ years of tech support experience

    This is hilarious, they are not only bad at English, they suck at multitasking and take forever to respond.
    Last edited by Xenocide; 11-30-2014 at 09:16 AM.

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