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  1. #1
    Scotia's Avatar
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    "Is it because I'm black?"

    I recently started up an Amazon refund service (Shameless self-plug here) and I must say that I may have outdone myself with this Double-Dip request:

     
    You're now connected to Thara from Amazon.co.uk
    Me:I am infuriated with Amazons service as of late, this is the second time that I have not received my item. I recently purchased a graphics card from you folk here at Amazon which sadly did not arrive. I found my way here to query about it and I was swiftly offered a replacement graphics card which excited me greatly. Today, I arrive home to find an empty parcel with nothing inside other than disappointment. I have always thought that Amazon was a company of integrity and honour but upon further research it seems as though this is a rather common occurrence. I can't say that I'm pleased with your services as of late and I may think twice about using your services again should we not be able to come to an agreement on this matter. I'd like to request a refund and ask the question, what happened to both of my parcels?
    Thara:Hello, my name is Kanag Thara.
    Thank you for contacting Amazon.co.uk. May I know your name please?
    Before I look at your account, I need to verify that you're the account holder. Can you tell me the name on your account, your e-mail address, and the first line of your billing address, please?
    Me:*************
    *******************************
    **************************
    Thara:Hi *******.
    I'm sorry that you haven't received your order yet.
    May I have your order number please?
    Me:*************
    It was a replacement item sent from you folks at Amazon yet the box it arrived in was empty
    This is the 2nd time this has happened.
    I have to say that I am not pleased.
    Thara:I see that the item has been delivered today.
    Me:It was indeed.
    Hello, are you still there?
    Thara:In this case, I suggest you to call Royal mail and track your parcel.
    Me:No, the item has arrived.
    It it just that the box is empty, nothing is inside.
    Thara:I'm sorry that the box was empty.
    May I know the condition of the package?
    Me:It was perfectly intact, no damage to the outside.
    Thara:In this case, we need to investigate about this issue further.
    Me:I would appreciate it, I want to know what happened to my items.
    As for the refund that I am due, when will I see it in my bank account?
    Thara:I'm afraid that I cannot proceed with the refund now, I can issue you the refund only after the investigation is done.
    Me:Excuse me? That is not per customer policy.
    I am entitled to a full refund.
    If this is the way that Amazon treat there customers then I'm not sure that I want to use Amazon anymore.
    Thara:Please understand as per the policy we are unable to proceed with the refund, without the investigation.
    Me:I know a very close friend who had trouble recieving his item THREE TIMES and he was given a full refund BEFORE the investigation took place. Why are you discriminating against me, is it because I'm black?
    Thara:I'm sorry for the inconvenience caused.
    Me:I'm rather sure that this is news worthy, I may escalate this to my local newsagents if you STILL refuse to refund me AS per customer policy. I doubt that a racist Amazon customer service rep would be good publicity for Amazon.
    Now, I know that I am entitled to a full refund, I would appreciate it greatly if you were to assist me and fulfil my request before this escalates.
    Thara:I will now issue you the refund for your order.
    Me:Thank you very much Thara.
    Thara:Could you hold for a couple of minutes while I issue a refund, please?
    Me:Certianly.
    Thara:Im sorry this is taking longer than expected. Please bear with me .
    Me:No problem Thara.
    Thara:Thanks for waiting.
    I have requested a refund to your payment card for this purchase in the amount of 234.99 GBP. Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement.
    Me:Thank you very much Thara, I'm glad that we came to an agreement.


    TIL: Amazon give in if you threaten them with bad publicity.

  2. The Following 3 Users Say Thank You to Scotia For This Useful Post:

    Assistive (12-03-2014),FlexGod (12-01-2014),Youtro (12-01-2014)

  3. #2
    Niku ・( ̄∀ ̄)・'s Avatar
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    That must be scared the shit outta them
    "Holding anger is a poison. It eats you from inside. We think that hating is a weapon that attacks the person who harmed us. But hatred is a curved blade. And the harms we do, we do to ourselves."-Mitch Albom

  4. #3
    Mokou-Sama's Avatar
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    You are an evil boy, you know that? ( ͡ ͜ʖ ͡)

    Formerly known as gamer4evere



     
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  5. #4
    StunnahJD's Avatar
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    Haha (Go to 1:28)

  6. The Following User Says Thank You to StunnahJD For This Useful Post:

    Scotia (12-01-2014)

  7. #5
    Youtro's Avatar
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    Beautiful XDD



  8. #6
    KillTheNoise's Avatar
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    I remember when dell used to give a shit about bad press

  9. #7
    Hachikuji's Avatar
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    lol why are you writing so much lolololo

  10. #8
    Bernard.'s Avatar
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    So like...do they ever investigate or.......
    Rep. Power: 111

    Minion: 11/28/12-3/15/14

  11. #9
    Ghost's Avatar
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    you a real hood nigga



    My games;

    x

  12. #10
    Hachikuji's Avatar
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    Quote Originally Posted by Bernard. View Post
    So like...do they ever investigate or.......
    if you're autistic and you let them, then yes.

  13. #11
    FlexGod's Avatar
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    A follow up on this investigation would be nice. And maybe some details on how you pulled it off.


    Not at all saying that I want to try this.
    NightOwl


  14. #12
    Trollaux's Avatar
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    Quote Originally Posted by flex1178 View Post
    A follow up on this investigation would be nice. And maybe some details on how you pulled it off.


    Not at all saying that I want to try this.
    its not really hard i mean u just gotta say
    "hey man i didnt get my shit GIVE ME ANOTHER ONE AND REFUND ME NOW OR ILL FUCKING FILE FRAUD BITCH"
    d e a d b o y s
    Quote Originally Posted by Dave84311 View Post
    What do you call a troll with shitty jokes?
    Trollaux
    Quote Originally Posted by Kyeran View Post
    Foot job with lots of oil.
    Quote Originally Posted by Kyeran View Post
    If she's 12, I'm 12.

  15. #13
    I'm not dead. But I'm not alive. I'm not living. I'm just trying to survive.
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    This is fucking priceless.
    Feel free to donate to me.

  16. #14
    Unknown's Avatar
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    Stunning. Good job. I should try that. See how it goes.


    Fear the Unknown.
    Ω

    Omega, the last letter of the Greek alphabet, represents the end or the ultimate limit of a set.



    Racism. ft. David.




     
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    Disclaimer for the peeps hoo are mad af. If you're not on this list, it doesn't mean I don't respect you. I will have a maximum of 10 people on this list.
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    If you need any help with any of these languages, send me a PM and I'll try my best.

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  17. #15
    Jubs's Avatar
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    Im gonna do this.

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