In order to better serve our customers and gamers we are collaborating with a new company which will help us handle billing logistics and ZP distribution.
In order to integrate this service we require a transition period over the next 7-14 days. During this time you may experience a slightly longer than normal wait time for ZP to be delivered to your account.
It also means that some events involving ZP rewards may take a slightly longer time to distribute. Yes that means there's going to be ways to win free ZP soon!
If for some reason you have waited longer than 24 hours and have been charged but not received your ZP we would like to invite you to contact our support team under Account Issues -> Billing on our support site here: <insert website>
We will be able to look at the records and determine where the problem was and provide you with the best service possible as well as making sure the points get delivered to your account.
Thanks very much for your patience and understanding during this transition period.