https://www.mpgh.net/forum/showthread.php?t=1075617, you're referring to this thread of yours, aren't you? I'm afraid that's not possible then. No one's allowed to have Amazon refund services open unless strictly stated by the Head Administrator, Dave84311. Also, no, this isn't a case of impartiality or anything of the sort. This is much more complicated than you may think. Anyway, yeah... Sorry about that, but there's nothing that can be done about your case.