Dear Doesnt Matter
We do have records which suggest otherwise. Your account has been detected
using third-party software which specifically alters the game in an unlicensed
and illegal way, and has received a permanent ban.
If you honestly believe this was an error, we encourage you to check your PC
for such software. If you are not the only person who uses your PC (e.g. if you
are on a shared machine at home or at work, or you are playing from an internet
cafe) then another user may have installed these programs without your
knowledge. Regrettably, this will mark every account which uses a computer with
"hack" software installed on it.
Your account security is your responsibility, and we urge you to take
precautions when playing from a computer you are not completely familiar with.
This ticket has been resolved to the best of our ability. If a resolution was
not met we apologize for the inconvenience. Any further replies to this ticket
will be considered spam and the responses will be treated as such. Thank you