I'm pretty sure they don't. Just to back up what everyone else says, here's a some evidence why.
Originally Posted by Forgottenkings
Here's some more evidence, which also backs up that AE are money-whores:
Q. What if I gave out my password and I lost all my in-game items? Will I get them back?
A. Unfortunately, we do not have a system in place to allow us easily to replace lost items. If you are a paid player, we may be able to view your AdventureCoins/DragonCoins/NovaGems/Z-Tokens/Varium/SoulGems/Artix Points spending history and look for irregularities. Here is our help page regarding lost items.
Link to read here: https://portal.battleon.com/help/p-ac...-lostequip.asp (official game links are allowed)
Sorry OP, but you're not going to get anything more back than you already have. You should feel lucky that you have an account 10x better than most people anyway (even after your items were lost)
As we state in our TERMS & CONDITIONS:
Nothing in this Agreement places a duty on Company to ever reimburse any player by providing experience credit for any experience lost for any reason. Company will never reimburse or be obligated to reimburse players for any experience loss in a monetary manner, such as but not limited to monetary reimbursement or monetary credit.
If you made a mistake and accidentally got rid of an item, you cannot have it back. If you lose all of your equipment/experience/in-game currency due to 'hacking', we cannot give it back to you. We just do not have a system in place to allow us to replace your equipment easily.
You should NEVER share your account or password with anyone. If you think that someone may know your password, you should change it immediately. Please visit this page to learn how to change your email address or password.
Please, do not share accounts. This is the number one reason that people lose equipment/experience/in-game currency. Please visit our Account Security Page to learn how to keep your account secure.