I sold a key on ebay, now he's trying to chargeback.I'm not sure if i can manage the situation with virtual goods.Anyone could give some adivce please?
It was a digital key, right? If yes, just go make something on a word document. Example:
Before purchasing my digital keys, you agree to the following terms of service:
no chargebacks or refunds
no lying to ebay about you not receiving the key
etc...
- - - Updated - - -
Then just screenshot it and send it to ebay and they will most likely be on your side. Also don't forget to mention, that the buyer agreed to these terms.
Sorry to say but buyers usually win in cases like these, paypal and ebay always side with the buyers. Unlucky bro, maybe you could called them up and try and solve it?