I got unfairly banned! SPIDER3

[sorrabo]

ok here's what happened

the guy called Hollister for a refund.They told him they gonna investigate the matter.

on few days I was traveling to the US. Thus, I needed the refund to use that money during my trip, also I got an email from Hollister saying that

We are extremely sorry to hear that you are unable to locate your order. In our records we see that FedEx delivered your package on Monday 1/20/2020 at 2:13 pm. Once a package is given to the shipping company from our distribution center we are no longer responsible for packages lost or stolen from your property.

If you believe your package was taken from your property, please contact your local authorities. If you desire specific information regarding your order tracking, please contact FedEx directly so they can open an investigation into your package�s delivery status. For reimbursement assistance, please contact your financial institution.

Same day evening I spoke again to hollister through chat support, told them I'm not from the US and I've already left the country so there is no chance to communicate with Fedex not Local Authority, Then rep agreed to make one time exception and refunded my order.

In the meantime, the refunder checked the order status using the info I gave to him, and he found that all items were marked as returned, So he spoke to me asking for payment.

I can give proofs but they contain personal data, so if needed, will send them in DM to Admins.

[[MPGH]Time]

Moved to staff disputes, please provide the proof so that we can verify that the refund went through your efforts and not the refunders. @sorrabo @MegumiKato

[sorrabo]

Moved to staff disputes, please provide the proof so that we can verify that the refund went through your efforts and not the refunders. @sorrabo @MegumiKato

this is the email I got after the guy spoke to them
removed for privacy

and this is what I got after I spoke to them
removed for privacy

[niggo]

the problem with those screenshots is that we cannot confirm that it was you who spoke to them, it could all be the refunder that contacted them

you said you called them, do you have some proof of it in your calling history maybe?

[sorrabo]

the problem with those screenshots is that we cannot confirm that it was you who spoke to them, it could all be the refunder that contacted them

you said you called them, do you have some proof of it in your calling history maybe?

I don't have what confirms that I spoke to them because I thought I would never use it again, Thus, I didn't save chat transcript

but logically, why would I company say they are not respoinsible of packages left their warehouse, and then agree to issue a refund out of the blue?

also the guy never said anything about "fixing" the order, he says that he just refunded it like from first call. Also the guy didn't provide a proof that he's the one who refunded the order, so why would you believe him without proofs and on the other hand ban me and ask for proofs why what i'm saying makes more sense?

just ask the refunder a simple question, Did you fix the order? if yes give a proof, if not then you failed

[niggo]

you want to get unbanned so YOU will need to provide some proof that it was you that actually contacted them

[sorrabo]

you want to get unbanned so YOU will need to provide some proof that it was you that actually contacted them

I have a proof that the guy contacted them and failed my order, if my order got refunded afterwards, it doesn't reward the guy cuz he never contacted twice.

only once and he has failed! and I DID show a proof about it, the email I got from them saying they are not responsible

[niggo]

I have a proof that the guy contacted them and failed my order, if my order got refunded afterwards, it doesn't reward the guy cuz he never contacted twice.

only once and he has failed! and I DID show a proof about it, the email I got from them saying they are not responsible

i have personally gotten lots of those emails in the past when refunding, they mostly try to blame the shipping company first so they dont have to pay it themselves


you have already been asked to show proof by him in the chat
do you have ANYTHING else than what you previously sent me in IM?

[sorrabo]

i have personally gotten lots of those emails in the past when refunding, they mostly try to blame the shipping company first so they dont have to pay it themselves

true, but they won't change their mind until another try

here's all I can get, otherwise I can't ask them for the IP of the person who contacted them when they issued the refund


https://imgur.com/DtYjqZS

https://imgur.com/gvnB64T

all these are proofs that a second attempt has been made on the order to get refunded, while the refunder admit it he contacted only once.

I don't know why it's not enough

- - - Updated - - -

another proof here that it took 3 days between first refund attempt and second one.

while the guy contacted only once!

https://imgur.com/iRAHjwl

https://imgur.com/EMSuOba

https://imgur.com/bK6thi8

[niggo]

true, but they won't change their mind until another try

here's all I can get, otherwise I can't ask them for the IP of the person who contacted them when they issued the refund


https://imgur.com/DtYjqZS

https://imgur.com/gvnB64T

all these are proofs that a second attempt has been made on the order to get refunded, while the refunder admit it he contacted only once.

I don't know why it's not enough

- - - Updated - - -

another proof here that it took 3 days between first refund attempt and second one.

while the guy contacted only once!

https://imgur.com/iRAHjwl

https://imgur.com/EMSuOba

https://imgur.com/bK6thi8

this indeed looks like you have attempted it yourself @Time @RespectNF what would you say?

[[MPGH]Time]

From the conversation in the scam report it appears you did agree however that the refunder was able to partially refund the order? Please provide the chatlogs in its entirety so we can help reach a resolution, @sorrabo
@MegumiKato please respond to this

[MegumiKato]

From the conversation in the scam report it appears you did agree however that the refunder was able to partially refund the order? Please provide the chatlogs in its entirety so we can help reach a resolution, @sorrabo
@MegumiKato please respond to this

So there are a lot of inconsistencies in his words, sure he could have talked to them afterwards. But the fact remains, that he claimed that I did a partial refund? And has still not been able to prove that.

[[MPGH]Time]

So there are a lot of inconsistencies in his words, sure he could have talked to them afterwards. But the fact remains, that he claimed that I did a partial refund? And has still not been able to prove that.

Please provide the confirmation of refund from your side which you had acquired.

[sorrabo]

Please provide the confirmation of refund from your side which you had acquired.

I said he failed to refund, the deal was refunding my order for 10% but he did a refund for the cheapest item on my order and kept asking for 10% and when I didn't pay him, he made a dispute!! and I even got banned

I tried to communicate with him to resolve it if he can just take payment for what he refunded, but he never replied to my messages.

he even never replied to this thread until you highlighted the "partial refund" to him, so he could find something to talk about
butt-heart maybe


and btw, I have gave all the proofs you asked for from my side, while you never asked him for any proof!
are you giving him the advantage because he's a premium user?

[[MPGH]Time]

I said he failed to refund, the deal was refunding my order for 10% but he did a refund for the cheapest item on my order and kept asking for 10% and when I didn't pay him, he made a dispute!! and I even got banned

I tried to communicate with him to resolve it if he can just take payment for what he refunded, but he never replied to my messages.

he even never replied to this thread until you highlighted the "partial refund" to him, so he could find something to talk about
butt-heart maybe


and btw, I have gave all the proofs you asked for from my side, while you never asked him for any proof!
are you giving him the advantage because he's a premium user?

You are quoting me asking him for proof from his side.