Lotta support these days

**gbitz** · 02-10-2010

I contacted G-mail the night of the incident (when I lost my account) and filled out a form. I was told 3 days and I would see some type of response.

Nope.

I've read so many similar stories, that I regret ever using G-mail. I loved the shit out of it before, now I get to see it in its true light - customer support fails. No number, no way to recover without recovery questions, and the form I sent in never got a reply. There has been cases where people get Paypals stolen and credit cards used like crazy, and they can do nothing about it because their G-mail is still jacked. I mean they can cancel Paypal and the cc's, but by then the damage has been done.

So yeah, I took your guys' advice on filling out those couple of forms for MSN. I provided much info and even old passwords, told them to cross reference IPs from the days before and the day of the incident. Here's their response:

Greetings

This is an automatic response designed to ensure your question gets to the correct support agents as quickly as possible.

The support form you used, is designed to assist customers with issues directly related to the MSN.com Home page and My MSN. We have found that the majority of customers that select the MSN.com homepage support form, actually have a question about another product. Because different MSN and Windows Live properties have distinct and separate support teams, and because we cannot transfer support requests from one team to another, it is important that your question be directed to the correct support team.

Please review each of the following options and select the most appropriate section. Most of these links provide a support form and links to the FAQ and online help for that product. Submitting your question to the correct group will ensure the quickest resolution to your problem.

My MSN version 10

To enrich your user experience through new features, functionality and design, MSN is currently migrating all existing My MSN users to the new My MSN. An earlier phase of this migration allowed users to try the new My MSN in a beta form while returning to their original My MSN page if they so chose. However, production has recently progressed to the point where we are now able to release the latest My MSN to all of our users. As a result, current My MSN users will, over the coming weeks, be migrated to the new My MSN permanently.

Live Messenger

Please contact Messenger support by going to https://support.live.com/default.asp...ger&ct=eformts

Live Hotmail

For problems related to Hotmail contact their support team using the following link:

https://support.live.com/default.asp...ail&ct=eformts

Windows Live ID

If you are having problems with Windows Live ID, or problems logging into and a MSN or Live product (including problems logging into MSN.com or MyMSN), contact the Live ID support team by going to https://support.live.com/default.asp...lid&ct=eformts

Windows and/or Internet Explorer

For questions related to Windows or Internet Explorer, please contact Microsoft support at:

Select a Product for Assistance. Follow the link to the product your question relates to.

For MSN dialup service issues contact

For assistance with your MSN dialup service, please got to https://support.msn.com, Sign in and select "MSN Dial-up Internet Access" under the subscribed services section.

For other MSN or Live support issues

For other MSN or Windows Live properties go to https://support.msn.com or https://support.live.com and select the product of interest

MSN.com/My MSN

Finally, if your question directly relates to the MSN.com Homepage or My MSN, then simply reply to this email and one of our support agents will contact you within 24 hours.

Thank you for contacting MSN.com Technical Support

What a complete shit pile.
Now, I'll still use MSN, as I have every form of recovery set on it now, but in my time of need there's absolutely no support from either company. I can't even get as far as talking to a real person. All I want, is to get my accounts back, so I can shut them down. Then I can stop worrying and nothing will linger on.

As of now, I will still worry about what they could do with my emails until something is done.