Recovering old account

[Barboque]

So I'm attempting to recover my old main account. I've not played in around a year, but can't seem to recall my credentials. When I request a password recovery email, I'm not receiving anything. I've emailed the support team, but I was just curious if anybody has experience with similar situations and knows the likelihood of me getting my account back. Or perhaps what I could do the improve the chances of getting it back.

Thanks in advance, and hopefully I'm not posting in the complete wrong place o/

[ArkMods]

Wait a few days you will get an email back.

[sumaka10]

So I'm attempting to recover my old main account. I've not played in around a year, but can't seem to recall my credentials. When I request a password recovery email, I'm not receiving anything. I've emailed the support team, but I was just curious if anybody has experience with similar situations and knows the likelihood of me getting my account back. Or perhaps what I could do the improve the chances of getting it back.

Thanks in advance, and hopefully I'm not posting in the complete wrong place o/

I had to recover my password on my tablet with a browser that has flash player
Didnt work with any other browser on pc

[fireshade]

So I'm attempting to recover my old main account. I've not played in around a year, but can't seem to recall my credentials. When I request a password recovery email, I'm not receiving anything. I've emailed the support team, but I was just curious if anybody has experience with similar situations and knows the likelihood of me getting my account back. Or perhaps what I could do the improve the chances of getting it back.

Thanks in advance, and hopefully I'm not posting in the complete wrong place o/

Don't spam the recovery and be sure to use a legit client (try web browser)

[Barboque]

Right, so I got a reply today, they told me they had sent me a password recovery request to my linked email.

The only issue with that, is I told them I don't have access to the linked email address.

They were really quick to respond, but now I have to wait another 24 hours to get another response. And then probably another 24 hours thereafter to finally resolve it.

[Solvi]

The recovery emails are super slow, it took the password change 6 hours to get to me when CC had a virus and it stressed me out


Just for a day or two and they will ask for the last payment ID and the security questions

[Barboque]

Currently waiting to hear back from them for a second time. I offered to provide my security question answers/payment details. Just frustrating since my issue was that I can't remember my email or password, then they tell me they've sent me a password recovery request to my linked email address...?

[Nyaro]

If recovery doesn't work. Just E-Mail them with your last gold purchases and Security questions (If you know them.(Sometimes you don't even need them))