food refunds, consensus on what happens to drivers?

[yuuta]

As many others already told you no one really knows it, I guess it's also different from company to company.

[seasonsLF]

I'll tell you since I've driven for Uber Eats before. Uber gives you 3 strikes and you're out. You get a notice in the form of a notification when something goes wrong, not a paycut. I've never had a pay-cut over non-delivery. I've had people say they never get their food. Prob from people like you, honestly I could care less because the strikes kind of reset on a montly basis or something because I've never gotten 3, but I have gotten a dozen DNA orders. I keep getting "this is your first strike". Needless to say I don't uber anymore. Doordash straight up doesn't pay you and gives you 2 more chances.

[sanku]

if u say the food never came u fuck the driver which i dont agree with, i would rather say the food was fucked up and i only refund big chain restaurants that make money not the small ones.

[LopplioGaming]

Not sure about all the other delivery services, but UberEats has a penalty system in which if you get reported too many times (not you necessarily, also the food), you can get fired. Doordash will take the money you made and not recompensate you for the gas or anything even if you tell them that you did indeed deliver the order.

refunders who use the DNA method for food are assholes.

Just complain that the restaurant messed up your order, this won't hurt the driver, just the restaurant/food delivery service. You could say "instead of <fooditem1>, <restaurant you ordered from> put <fooditem2> in my bag" which would make them mark it as an error by the restaurant.

[bamanam]

Not sure about all the other delivery services, but UberEats has a penalty system in which if you get reported too many times (not you necessarily, also the food), you can get fired. Doordash will take the money you made and not recompensate you for the gas or anything even if you tell them that you did indeed deliver the order.

refunders who use the DNA method for food are assholes.

Just complain that the restaurant messed up your order, this won't hurt the driver, just the restaurant/food delivery service. You could say "instead of <fooditem1>, <restaurant you ordered from> put <fooditem2> in my bag" which would make them mark it as an error by the restaurant.

they'd ask for pics no?

[LopplioGaming]

they'd ask for pics no?

It depends on who you're working with. I know for sure that the alternative method I mentioned works on GrubHub.

I'm guessing it'll work on other popular food delivery services like UberEats and DoorDash because they wouldn't go through all the trouble of asking for proof and they have already considered losses like this in their income.

[Tobee]

interesting

[Evan MacMillan]

This is really bad if drivers get the penalty :/

[Twine22]

If you say driver handed food to someone else they will get in trouble, if they get 3 warning's they'll get fired.,

[lionstraught]

Does the driver get to see who complained of the people he delivered too? like the name/address/etc of the the person who complained about the food or no?

[TrenGod]

Does the driver get to see who complained of the people he delivered too? like the name/address/etc of the the person who complained about the food or no?

most likely not

[Bluegiant2222]

Personally, It wouldn't hurt to ask. But typically a Dominos driver still gets paid to delivery the pizza even if there was a refund/customer special order.
I would assume for the best that the company / franchise takes the hit for it.

[kbrryan]

Just do destroyed items, and the restaurant has to pay for it

[NappityNap]

If you do DNA, fault falls upon the driver I believe. You should do food is messed up / wrong food so that the blame goes onto the restaurant