All right, I'il give him a new account.
It's not that I'm wrong, I'm doing this to keep the issue from getting any longer.
When a user purchases an account with 150$, he does so with the intent to use the entire amount in the account either at once or partially. It is your responsibility to ensure you tell your customers any limitations that come with the account.
@Synereo please confirm once you have received a valid replacement.