Tools for an IT-Support role

[Cajuga]

Hello,

since august i work in IT-Support for a large company and im still figuring out my workflow, are there any tools or skills that you consider important as an Support role?

[[MPGH]Wyo]

I also worked for IT for a huge worldwide company, what kind of program are you using it?

[Cajuga]

I also worked for IT for a huge worldwide company, what kind of program are you using it?

in my company the use ManageEngine ServiceDesk plus, but aside from management stuff I use mainly cmd/powerful and some small scripts I have either written myself or got from my colleagues. But I would like to know what others use or used in such a position so I can improve my workflow.

[Gill Bates]

Some of the tools I use:
Angry IP Scanner (GET PERMISSION BEFORE USING THIS!)
Spiceworks Inventory (will only work if you have domain admin or admin credentials because it will use them to scan/login to people's computers)
Virtualbox (VMs)
Cisco Packet Tracer
CloneZilla
WizTree
Visual Studio Code
GlassWire
Search Everything
Active Directory Administrative Tools
Putty
TeamViewer
PowerShell
Batch scripts
Wireshark
Nmap
Asana (great for project management)

If you're looking for specific tools, let me know. I use a bunch of shit at work.

[Cajuga]

Some of the tools I use:
Angry IP Scanner (GET PERMISSION BEFORE USING THIS!)
Spiceworks Inventory (will only work if you have domain admin or admin credentials because it will use them to scan/login to people's computers)
Virtualbox (VMs)
Cisco Packet Tracer
CloneZilla
WizTree
Visual Studio Code
GlassWire
Search Everything
Active Directory Administrative Tools
Putty
TeamViewer
PowerShell
Batch scripts
Wireshark
Nmap
Asana (great for project management)

If you're looking for specific tools, let me know. I use a bunch of shit at work.

Thank you for your reply.
At the moment im looking for a way to kill a Task/process when a certain criteria is met (cpu usage in this case), i havent found any specific command for it and i dont want to chain 10+ commands.

[Gill Bates]

Thank you for your reply.
At the moment im looking for a way to kill a Task/process when a certain criteria is met (cpu usage in this case), i havent found any specific command for it and i dont want to chain 10+ commands.

Check this out and adjust the % to your needs. I would test it out in a VM first though. Careful with this because:
1. There are some programs that spike the CPU usage as soon as they open up, but then it goes down right away. This can cause your script to end the process immediately, without letting it open all the way. Also, if people are using Excel sheets with macros, the CPU usage might spike once again. As a solution, implement a delay for it. For example: If CPU usage > 80% for 30 seconds or more, then end task.
2. If a Microsoft update messes with its functionality, it might do weird stuff like crash the computer or what not. Microsoft updates suck and always break stuff.

Use Microsoft Visual Studio with Powershell. It'll help organize your code.

[Cajuga]

Check this out and adjust the % to your needs. I would test it out in a VM first though. Careful with this because:
1. There are some programs that spike the CPU usage as soon as they open up, but then it goes down right away. This can cause your script to end the process immediately, without letting it open all the way. Also, if people are using Excel sheets with macros, the CPU usage might spike once again. As a solution, implement a delay for it. For example: If CPU usage > 80% for 30 seconds or more, then end task.
2. If a Microsoft update messes with it its functionality, it might do weird stuff like crash the computer or what not. Microsoft updates suck and always break stuff.

Use Microsoft Visual Studio with Powershell. It'll help organize your code.

thanks
since i have the session-id of the one process i want to kill should other programs not be affected.
In my case Microsoft updates suck beacuse no one is testing anything (the company i work for is only external and our customer has their own IT department wich is responsible for updates and the image of the OS) and then im the one who gets the ticket or an e-mail with an usless description.

[amateraZZZ]

You can also find posts about this in the web