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  1. #1
    revan09's Avatar
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    Finally got my ban appeal read by GM

    Greetings ,

    This ticket has been closed by a GM. Please see below for more details.

    Thank you for taking the time to let me know that you are having issues logging into Vindictus. I understand how disheartening not having access to your account must be and I hope that I can resolve that issue for you.

    I would also like to apologize for making you wait till I could assist you with this ticket. Our wait times have been a little high and weve been doing the best that we can to make up for that.

    It has been determined that your account has made use of malicious third party programs to gain an unfair advantage and because of that; your account has been blocked. Even though said use of malicious third party programs is against our Terms of Use, I have decided to reduce your block to a 30 day suspension. Because your account has already served the 30 day suspension, I will therefore be releasing your account.

    Please take the time to review our Terms of Use here https://nximage.nexon.net/common/legal_info/terms.html .

    Your account will be released from its block in 24 to 72 hours.

    Sincerely,

    GM Gilroy
    Nexon America, Inc.

    Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

    After a months wait, I think it worth it

  2. #2
    Pie's Avatar
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    Damn lucky. They still have not respond to my ticket and it's been over a month.

  3. #3
    Paladin's Avatar
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    Quote Originally Posted by revan09 View Post
    Greetings ,

    This ticket has been closed by a GM. Please see below for more details.

    Thank you for taking the time to let me know that you are having issues logging into Vindictus. I understand how disheartening not having access to your account must be and I hope that I can resolve that issue for you.

    I would also like to apologize for making you wait till I could assist you with this ticket. Our wait times have been a little high and weve been doing the best that we can to make up for that.

    It has been determined that your account has made use of malicious third party programs to gain an unfair advantage and because of that; your account has been blocked. Even though said use of malicious third party programs is against our Terms of Use, I have decided to reduce your block to a 30 day suspension. Because your account has already served the 30 day suspension, I will therefore be releasing your account.

    Please take the time to review our Terms of Use here https://nximage.nexon.net/common/legal_info/terms.html .

    Your account will be released from its block in 24 to 72 hours.

    Sincerely,

    GM Gilroy
    Nexon America, Inc.

    Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

    After a months wait, I think it worth it
    You are VERY VERY lucky. Many people won't get this grace.



  4. #4
    crashsite's Avatar
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    Quote Originally Posted by McChuckles View Post
    You are VERY VERY lucky. Many people won't get this grace.
    Yep, my appeal from like, May 9th still hasn't been addressed. Bro, I cannot lie... I am jelly.

  5. #5
    revan09's Avatar
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    Nice GM ftw or maybe because I wrote a really good ticket?

  6. #6
    Paladin's Avatar
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    Quote Originally Posted by revan09 View Post
    Nice GM ftw or maybe because I wrote a really good ticket?
    No, they most likely permabanned every hacker in that banwave and may have spared a few who were willing to submit a ticket.



  7. #7
    revan09's Avatar
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    Quote Originally Posted by McChuckles View Post
    No, they most likely permabanned every hacker in that banwave and may have spared a few who were willing to submit a ticket.
    I have decided to reduce your block to a 30 day suspension. Because your account has already served the 30 day suspension, I will therefore be releasing your account.
    At least there is hope that not all accounts get permabanned, because mine was 2 months.

  8. #8
    Paladin's Avatar
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    Quote Originally Posted by revan09 View Post
    At least there is hope that not all accounts get permabanned, because mine was 2 months.
    It was the GM's decision to reduce you to a 30-day suspension, which you had already served. All other accounts are permabanned.



  9. #9
    [TheOriginal]Jgizle's Avatar
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    This encouraged me to send a ticket about my old lvl 44 scythe evie that got banned back when lvl 44 was max level. Maybe i'll be able to get un-banned on it since it has been so long ?

  10. #10
    revan09's Avatar
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    Quote Originally Posted by McChuckles View Post
    It was the GM's decision to reduce you to a 30-day suspension, which you had already served. All other accounts are permabanned.
    Oh, thx for clearing that.

  11. #11
    Agathocacological's Avatar
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    Did you ever buy NX? P:

  12. #12
    Pie's Avatar
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    Quote Originally Posted by Agathocacological View Post
    Did you ever buy NX? P:
    Nexon doesnt care if you bought NX or not. They will just refund you.

  13. #13
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    Quote Originally Posted by Agathocacological View Post
    Did you ever buy NX? P:
    i wasted 300$ and when i got banned nexon refund my money

    so lookd like it didnt matter u buy NX or not

  14. #14
    Pie's Avatar
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    Quote Originally Posted by masamun3 View Post
    i wasted 300$ and when i got banned nexon refund my money

    so lookd like it didnt matter u buy NX or not
    This proves my point D:

  15. #15
    minus4's Avatar
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    How can they refund a person if that person bought NX card though?

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