How to recover your account after it has been hacked.

**Lehsyrus** · 06-26-2012

@Thunder please sticky this, it'll save people many hours of searching.

Scenario 1: Alright, so you just got home seeing your girl, or from work, and you want a little R n' R and to play a little Diablo III. You start up the game no problem, go to log in and BOOM, login information is incorrect.

Scenario 2: You're in the middle of a Public game in Diablo III, and you're having a grand old time. Your Barbarian is taking those mobs, your friends Wizard is being an Arcane mastermind, the two random guys your playing don't even suck this time! But, all of a sudden, you lose connection to the server and now you're thinking "what the fuck?", so you go to play another game. Yet you can't. You try to access your favorite porn site, but the internet isn't working, so you reset your router/modem and log in again. Now you're playing happy as can be. But wait, what's this? All of your items are gone? Oh no! Oh why, why must the world be so cruel! So you log out and go submit a ticket to Blizzard. Meanwhile, you decide to get your Witchdoctors level up, but wait, why can't you log in? YOU'VE JUST BEEN HACKED.

But have no fear, there is a solution! Go to Blizzards website and they can help! So you go to their site and try to find out how to recover your account, but what is this? You need to log in to submit a ticket? But I can't do that! Oh well, let's try calling them, you mean we need to go to the website and submit a ticket? But we can't! And if I make a new account they won't believe the game was mine!

But have no fear, there is a solution to this problem, and I'll tell you just how to recover your account back within 48 hours of losing it!

Step one, take a big deep breath. When I first realized my account was hacked, I got pissed. I punched a hole through my wall. Then I realized now I need to pay for the materials to fix the hole, so I became more pissed, and I threw my remote, right into my window. Now I'm out 300$.

Step 2, create ANOTHER Battle.Net account. Yes, I'm sorry, but you have to do this. Trust me, it will be worth it.

Step 3, go to This page. Now that you are on this page, select the option "Diablo III", and then "Choose from a list of pre-defined topics". After of which, you will click on the drop down menu, and select "I think I got hacked" (I know, a very unprofessional way to term it, I would have made it "I believe my accounts security has been breached"). Now click on the BIG BLUE button at the BOTTOM of the page, do NOT select any of the options below, because they will keep you clicking links until you're back to the exact same page. The BIG BLUE button says "CONTINUE TO TICKET CREATION" on it.

Step 4, and this is the tricky part. You MUST slow down and type out your explanation fairly well written. Blizzard's support will tend to push back the tickets they can not understand, or a ticket that includes almost no information. I included my original Email from the account, I explained in detail what happened while I was hacked, and I gave them ALL of the information that I had entered into my account. I gave them my address, phone number the SMS alerts were linked to, I told them I have an Authenticator, I told them I scanned my computer for Virus's and whatnot (because Blizzard will always blame YOU over their own terrible security).

Step 5, BEFORE YOU SUBMIT THE TICKET, you must TAKE A PICTURE PROVING THE ACCOUNT WAS YOURS! I took a picture of my Diablo III Serial Key, next to my Drivers License and made sure they could READ EVERY WORD! If you do not have a Driver License, they will also take Military ID's, State ID's, Government Employee ID's, and your Passport.

Step 6, wait for a response. The Blizzard support representative may ask you to fill out a special form and upload a picture of the form. The form will need your REAL SIGNATURE, you MUST print out the form they ask you to send to them, and do everything it says. The form looks like this:

Originally Posted by Blizzard Account Recovery Form

Section A: Battle.net Account Email Address

Enter the email address of the Battle.net account. If this form is to request the transfer of a World of Warcraft or Diablo III account to a different Battle.net account, enter the email address of the destination account on the following line.

Battle.net Account Email: __________________________________________________ _____

Destination Account Email: __________________________________________________ ____
Section B: Battle.net Account Contact Information
Enter the current contact information for the Battle.net account.First Name:
Zip Code:

Last Name:
Country:

Address:
Phone:

Email:

City:
New Parental
Control Email*:
State/Province:
* Only needed when
setting up parental controls.

Section C: Battle.net Account Holder's Identification
Circle the type of attached government-issued photo identification.Driver's License Military ID State ID Government Employee ID Passport

For name change requests, circle the additional identification attached.Birth/Adoption Certificate Marriage License Death Certificate
Decree of Divorce Name Change Certificate
Additional Information:

Section D: Requested Services
Please circle the applicable services needed for the account: Account Recovery Secret Question Retrieval Move World of Warcraft Account
Power of Attorney Verification
Deactivate Authenticator Update Parental Control Email
Activate Parental Controls Update Account Holder's Name Password Reset
Paid Character Transfer Dispute Removal of Parental Controls

Section E: Account Transfer Requests

The transfer of a game account between individuals may be allowed under exceptional circumstances, such as a transfer from a parent or guardian to a child upon their reaching the age of majority. If you wish to initiate an account transfer for such a circumstance, this section is to be completed by the current account holder.

Note: Blizzard reserves the right to refuse any account transfer request.

I, the undersigned, relinquish all control of and rights to use the World of Warcraft/Diablo III account associated with the above Battle.net account, which can be identified as (specify the World of Warcraft account name if multiple accounts are attached to the Battle.net account) ______________________________________________ to the individual __________________________________________________ _____.

Registered User's Signature:

__________________________________________________ __________________________

Date:

Registered User's Name, Printed:

__________________________________________________ __________________________
Section F: Agreement and Signature

If this form is to request the transfer of a World of Warcraft or Diablo III account to a different Battle.net account, this section is to be filled out by the prospective account holder. If this form is not to request the transfer of a World of Warcraft or Diablo III account to a different Battle.net account, this section is to be filled out by the current account holder.

I, the undersigned, certify that, to the best of my knowledge and belief, all information contained in this form and in the accompanying statements and documents is true, complete, and correct. I acknowledge having read and understood the Terms of Use Agreement and agree to be bound by the terms and conditions of the Terms of Use Agreement.

Registered Account User's (or Guardian’s, if activating Parental Controls) Signature:

__________________________________________________ _________________________

Date:

Registered Account User's Name, Printed:

__________________________________________________ __________________________

DO NOT FILL OUT THE FORM UNTIL A BLIZZARD SUPPORT REPRESENTATIVE REQUESTS YOU TO DO SO OR THEY WILL NOT LOOK AT IT!

Step 7, wait until a Blizzard support Representative contacts you back, and they will direct you further. They may have you dial a specific number with an extension to finish the recovery, or send them an email with the requested information changes. At the VERY least, they will change the serial number to your new Blizzard Account.

I hope I helped some of you out! This was very frustrating and Blizzards website is completely unhelpful with Account Recovery.

**[MPGH]Thunder** · 06-27-2012

Stickied, good to have until Blizzard fix this ugly exploit, altho I've heard calling them is the quickest way to get it rolled back.

**Lehsyrus** · 06-27-2012

Originally Posted by Thunder

Stickied, good to have until Blizzard fix this ugly exploit, altho I've heard calling them is the quickest way to get it rolled back.

That's if you can get past the "We sorry for the inconvenience, but our hold queue is full, luckily, most issues can be solved by submitting a ticket online" automated message. If you can get someone on the phone, it just takes you uploading a picture of your ID into a ticket and it's almost resolved immediately. Sadly, Blizzard to this day still says it's "impossible to exploit the session ID of a game", even though it's all over the internet

**[MPGH]Thunder** · 06-27-2012

Originally Posted by Lehsyrus

That's if you can get past the "We sorry for the inconvenience, but our hold queue is full, luckily, most issues can be solved by submitting a ticket online" automated message. If you can get someone on the phone, it just takes you uploading a picture of your ID into a ticket and it's almost resolved immediately. Sadly, Blizzard to this day still says it's "impossible to exploit the session ID of a game", even though it's all over the internet

Lol, yeah it has happend to a lot of people, it should be pretty known to Blizzard. Do you use an authenticator btw?

**Lehsyrus** · 06-27-2012

Originally Posted by Thunder

Lol, yeah it has happend to a lot of people, it should be pretty known to Blizzard. Do you use an authenticator btw?

Just ordered one, I didn't have one but I had SMS alerts (shit doesn't work). The public game exploit bypasses the use of an Authenticator, which is a HUGE security breach for blizzard. Two of my friends have been hacked that way, both had Authenticators and SMS alerts, all Blizzard said was "it was a keylogger", but they raged and responded to Blizzard saying it's impossible for a keylogger to have done it because of the Authenticators and SMS Alerts, and a Blizzard rep actually agreed. I was astounded by that one. They know what's going on, but they're using this as a chance to sell Auths

**poppin1234** · 08-19-2012

So I bought this game in February, then after like 2 months my computer died, finally tried to log-in today, found that my account was hacked...AND they put an authenticator on my account... for realz!? I'm kind of astounded that they did that haha. In the process of recovery now actually. =(

**seafunk** · 10-27-2012

February? Intersting...

**bullpop** · 07-09-2013

Originally Posted by Thunder

Stickied, good to have until Blizzard fix this ugly exploit, altho I've heard calling them is the quickest way to get it rolled back.

This is true. Called the support. Way faster then writing a ticket.

**bestxeko** · 07-19-2013

Well there was a Scenario 3 for me that i came across today.

My friend asked me if I started to play Diablo 3 again. I said no cause i didnt. But he said i was online the whole time.
Coming home looking for my Account and see a Max leveld Barbarian with imba equip and shittons of gold.

And not the lv 60 maxed, no the paragon level maxed