Not sure what you meant but in general these are the steps you must take when you are banned;
1. Log into the Z8games website with the account that is banned.
2. Take note of the time you will be unbanned;
ET: EST: Eastern Time (USA & Canada).* What's the time now in EST? ( EDT in Summer)
3. If your time is already up, You must attempt to log into the Crossfire game, This will "unblock your account"
4. To prevent further bans, Refrain from hacking, Or be conservative in your usage.