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Hey bud. So this is how it works. You if buy credits in bulk from me. Then I give you a website and a username and password where you will login. On that panel you will have the ability to create new customers, extend their service, and delete customers. So to get them setup. First you will have them download the app in the app store. Which you just type Underground IPTV in the google play store. Then you go on your panel and create their account. You then tell them their username and password. Thats it. They log in and start watching tv. There really isnt much troubleshooting unless they have slow internet but for the most part its fairly easy. Shoot me an email at support@undergroundiptv.com