How to beg to unban your NEXON ACCOUNT for dummies
I wrote in customer support a long message to unban my account! And it actually worked (was supposed to be permanently banned). I'm going to go step by step (the worst is that I was using some third party software).
1-Log in the site
2-Support then Customer Support
3-Log a ticket with a Account related Category and Sub-Category: Banning / Suspension Inquiry
4-Subject: unban me, fake ban, why me, account unbanning, banned?...
5-Message: Write at least 3-4 paragraphs (I wrote 10)
---5.1-Talk of combat arms, how you like this game, you have passed more than 1 year of gaming, expand
---5.2-Tell them that you've never hacked, you will never do and you have never did. Add this sentence: If I did something bad, just tell me, if I insulted someone, that's normal, everybody does.
---5.3(important part)-Tell them that you have never hacked (again) and tell them that if you were to hack, they would have proof but they don't have any. Then write this: If you have any proof against me, please send them to me.
---5.4-This part is a lie part, tell them that you were gonna buy NX or tell them you already had NX but you got banned before buying those.
6-Send the message, if you have something to add, add it.
PROS: You are gonna be unbanned (maybe) and you're gonna be able to pplay again with that account
CONS: They decrease your rank a little just to be sure that you weren't a hacker, that you've got experiences by hacking (only lost 1 rank)
Here is when they started banning the more than 1000 hackers https://i36.tinypic.com/2m7vtw0.jpg
And then when they replied to my ticket, they've wrote a small reply (I won't write it completely). Here's a part of their reply (security purpose):
Quote:
However, at our discretion, we have decided to give you a chance to prove to us that you will play by the rules from here on out. This is an extremely rare chance to prove to us that you have the integrity and honor of a true soldier that uses skills to earn kills and experience, not hacks. For more information on your particular ban, please click here.
Your account will soon be released within 3-5 business days and may possibly be demoted to a lower rank. As it says in the link to the post that has been provided, "we are and will be regularly monitoring accounts for hacking behavior." If you are caught once again, you will be immediately banned without question.
Hope it helped you in some way, as you may have noticed, it is rare that they give people another chance to play. You may want to modify your begging text.
Quote:
TIP: I've waited like 2 weeks after my ban before writing my ticked, they often delete, remove, forget about the bans, or the proofs so you have more chances to be unbanned.
TIP: As a reason of their fake ban, you can write: you've maybe banned the wrong person, as there are many hackers. or . I understand your frustration of all those hackers, everyday, polluting the game.
TIP: Be polite, say thank you for reading, have a great day.
TIP: Don't write something like this: Please unban me, I'm innocent, I've never hacked, I only used some hack but I stopped.
OR
Please, please, please, please, please, please please unban meeeee!!
OR
You nexon FAILS! you FAIL! You banned ME! unban me plsss!
OR
<none>
+PLUS+
You can also add another paragraph which will be the pity part :O All you have to do is hook their emotions (yay). What I did was: I know I'm only 1 player on the millions of players but I'm really innocent and never did anything disrespecting the terms of uses. At least give me a chance and you'll see that I don't hack at all. (modify a little cause if everybody uses this, it'll be obvious that someone made a plan).
bobobobobobobobobobobobobobobobobobobobobobo
Good Luck!
[html]~~~##~~~UPDATES~~~##~~~
-Add the +PLUS+ part
-corrected some typo errors[/html]
[html]>>>SOON<<<
-pictures of my complete TICKET
-proof that NEXON replied[/html]
