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Me (4/27/2017, 6:38:01 PM): no it just started the timer feature
Me (4/27/2017, 6:38:15 PM): it didn't start charging too
Allyson (4/27/2017, 6:39:05 PM): thank you so much for this information Andrew, now I will go ahead and review my system to provide you the best option, is that ok with you
Allyson (4/27/2017, 6:39:06 PM): ?
Me (4/27/2017, 6:39:16 PM): of course, thank you
Allyson (4/27/2017, 6:39:27 PM): I'll be right back!
Me (4/27/2017, 6:42:21 PM): Not a problem, take your time :)
Allyson (4/27/2017, 6:43:46 PM): thank you Andrew for patiently waiting,
Allyson (4/27/2017, 6:45:57 PM): upon reviewing my system, I have confirmed that your actual tracker is a replacement that we ordered on February 25th, 2017, therefore, I know the feeling of been unable to enjoy a product to it's fullest potential and I want you to experience this issue any longer with your Fitbit tracker.
Allyson (4/27/2017, 6:46:13 PM): I deeply appreciate the patience and grace that you've had throughout this whole situation.
Me (4/27/2017, 6:46:28 PM): do you think its just the charger or the device?
Allyson (4/27/2017, 6:47:52 PM): I have confirmed Andrew that you received two charging cables in order to charge your tracker correctly but this issue and we tried to restart your tracker, I will go ahead and send you options to replace your Charge HR
Allyson (4/27/2017, 6:48:00 PM): how does that sound for you?
Me (4/27/2017, 6:49:31 PM): Sure
Allyson (4/27/2017, 6:50:10 PM): Perfect Andrew! I would like to provide you a complimentary replacement totally free of charge.
Allyson (4/27/2017, 6:50:15 PM): On a separate email you will be presented with the best options for your Charge HR. Feel free to choose the option that appeals to you the most
Me (4/27/2017, 6:50:19 PM): ok
Allyson (4/27/2017, 6:50:26 PM): Can you confirm to me the email where you would like to receive it?
Me (4/27/2017, 6:50:30 PM): *Censored*
Allyson (4/27/2017, 6:51:27 PM): thank you for the email Andrew!
Allyson (4/27/2017, 6:51:30 PM): I have sent the email. Have you received it?
Me (4/27/2017, 6:51:52 PM): I have not. I will give it a minute or so
Me (4/27/2017, 6:52:03 PM): I got it now thank you
Allyson (4/27/2017, 6:52:19 PM): Awesome!
Allyson (4/27/2017, 6:52:23 PM): Is there anything else that I can do for you?
Me (4/27/2017, 6:52:42 PM): No thank you Allyson
Allyson (4/27/2017, 6:52:50 PM): By the way, after you click on 'End chat' a ****** will appear on this same window. Any comment or feedback you would like to share regarding the assistance I provided you, will be very helpful for me and appreciated.
Me (4/27/2017, 6:52:59 PM): ok thanks