So I got a Apple refund done for me, and I have a question?

Note: This is after the refund has been done, already have the money. What should I do?
I got these 2 in the email

Please respond to this email with related photos.
We understand that there is an issue with your delivery . If you have received a damaged or incorrect product, please include detailed photos to outline the issue:

Photos of damaged outer shipping box, inner retail box, and the product
Photos of the full shipping label, incorrect item received, UPC bar code label, and serial number

My name is xxxx, and I'm following up on your request with Apple.

Please be advised that our carrier will be conducting a Damage Call Tag as part of their own investigation. Please have your packaging ready to be picked up on 6/29/17. You have the option to leave the package at the front door.

We apologize for the inconvenience. We’ll continue our investigation with the carrier, and will contact you if any additional information is required. To view the most up-to-date status of your order, please visit our Order Status website <http://www.apple.com/orderstatus>.

To contact us, please reply to this email or call us at 1-800-MY-APPLE.

Thank you for choosing Apple.

Originally Posted by seasonsLF

Note: This is after the refund has been done, already have the money. What should I do?
I got these 2 in the email
Please respond to this email with related photos.
We understand that there is an issue with your delivery . If you have received a damaged or incorrect product, please include detailed photos to outline the issue:

Photos of damaged outer shipping box, inner retail box, and the product
Photos of the full shipping label, incorrect item received, UPC bar code label, and serial number
My name is xxxx, and I'm following up on your request with Apple.

Please be advised that our carrier will be conducting a Damage Call Tag as part of their own investigation. Please have your packaging ready to be picked up on 6/29/17. You have the option to leave the package at the front door.

We apologize for the inconvenience. We’ll continue our investigation with the carrier, and will contact you if any additional information is required. To view the most up-to-date status of your order, please visit our Order Status website <http://www.apple.com/orderstatus>.

To contact us, please reply to this email or call us at 1-800-MY-APPLE.

Thank you for choosing Apple.

Usually when you're contacted by the carrier, you let them know that you disposed of the package and spoke with an Apple rep in regards to this issue. Also, it's best to contact the refunder and ask him/her.

Sorry to hijack your thread and I can't help you, but how long did it take you to receive a confirmation email of the refund after the refunder called in?

Originally Posted by vicorsy

Sorry to hijack your thread and I can't help you, but how long did it take you to receive a confirmation email of the refund after the refunder called in?

When I've had it done usually less than 48 hours, sometimes under 24 hours.

For OP I would just leave a note on the door for delivery man with what Okabe said.

If you got an email of refund you can tell UPS to fuck off , literally.

After you receive that Apple will proceed refund, You just have to follow what they want and You are good to go.

I've noticed that carriers are actually asking for the empty box now...its possible that the refund may be denied if you dont give the box. Happened to at least one other person on here.

Originally Posted by loops77

I've noticed that carriers are actually asking for the empty box now...its possible that the refund may be denied if you dont give the box. Happened to at least one other person on here.

If that's true.. and you have to give them the box, will just giving them the empty box with the manuals and stuff (without the macbook + charger) be enough?

Yes send a picture and you are good to go. Just give what they want.

Testtesttest

Originally Posted by loops77

I've noticed that carriers are actually asking for the empty box now...its possible that the refund may be denied if you dont give the box. Happened to at least one other person on here.

lmao stop posting false info. They have almost always asked for the box but it depends if the rep/refunder actually relayed that you threw it out.

Originally Posted by cjart

lmao stop posting false info. They have almost always asked for the box but it depends if the rep/refunder actually relayed that you threw it out.

Info isnt false if it actually happened. No one here is an expert and anomolies do happen.

hello, may i know, do i need to return the item to apple when i use some refund service at mpgh?

Originally Posted by hellcryer

hello, may i know, do i need to return the item to apple when i use some refund service at mpgh?

You get to keep the item and you get the money back - this is the main concept of refunding!

Originally Posted by Ethan1994

You get to keep the item and you get the money back - this is the main concept of refunding!

thank you so much for the clarification!

So I got a Apple refund done for me, and I have a question?

Post a Reply

Similar Threads

Tags for this Thread