Microsoft

[Fang420x]

Is the microsoft paypal method just opening a paypal dispute claiming the item never arrived or some shit?

[Riseld85]

I want to know too. In my order's page, there are a few options for return in which there's a "never came in" and I'm wondering if that would work but they then say that they will be sending a return box so I don't get it.

[loln007]

Would like to know as well

[InCognito]

Doubt you will receive an answer. Refunders are greedy and love to keep a monopoly on refunding even though they provide poor customer service instead of just helping the community out.

[PhilDark]

They were not responding to disputes. Sometimes they do. Their support has multiple tiers and once you reach higher reps it is essentially doomed. I would suggest a chargeback with your cc to get your money back without hassle

[gangster08]

They were not responding to disputes. Sometimes they do. Their support has multiple tiers and once you reach higher reps it is essentially doomed. I would suggest a chargeback with your cc to get your money back without hassle

On the offchance that they do respond to the dispute, you can simply claim that you found the item and forgot to close the paypal case. Then just return the item to store and get a full refund. Also i think the chance of your case getting to a higher tier depends on the value of your order, although i've seen 10k-12k+ orders being refunded using this method so not sure.

[loln007]

So what excuse are you guys using when disputing with PayPal? Item not arrived? What if MS responds with a tracking number. I am not sure what this method is!

[#%TGGEgw4tw4et4yggr\]

So what excuse are you guys using when disputing with PayPal? Item not arrived? What if MS responds with a tracking number. I am not sure what this method is!

It's obvious as fuck, just look around the forum my dude.

[dothebender]

On the offchance that they do respond to the dispute, you can simply claim that you found the item and forgot to close the paypal case. Then just return the item to store and get a full refund. Also i think the chance of your case getting to a higher tier depends on the value of your order, although i've seen 10k-12k+ orders being refunded using this method so not sure.

There are different departments in question that handle different operations. Microsoft is a Mammoth, so sometimes they WILL delete your order from your order history thus making straight refunding impossible.

Kindly note, the payments department that is a tier 2 level deleting the order number from their history means that tier one reps so microsoft store reps will never be able to see the order, regardless of you having an invoice pdf in your mailbox.

Be cautious.

[gangster08]

There are different departments in question that handle different operations. Microsoft is a Mammoth, so sometimes they WILL delete your order from your order history thus making straight refunding impossible.

Kindly note, the payments department that is a tier 2 level deleting the order number from their history means that tier one reps so microsoft store reps will never be able to see the order, regardless of you having an invoice pdf in your mailbox.

Be cautious.

So you must request to talk to a tier 2 agent since they will be the ones that can possibly see deleted orders.

[loops77]

There are different departments in question that handle different operations. Microsoft is a Mammoth, so sometimes they WILL delete your order from your order history thus making straight refunding impossible.

Kindly note, the payments department that is a tier 2 level deleting the order number from their history means that tier one reps so microsoft store reps will never be able to see the order, regardless of you having an invoice pdf in your mailbox.

Be cautious.

So if the refund fails, you can't return the item to the store?

[dothebender]

So you must request to talk to a tier 2 agent since they will be the ones that can possibly see deleted orders.

Yeah, did that, called them from the phone line registered in the payment processor, they denied of assistance and mentioned that this issues is being handled between my bank and them due to the nature of the refund.

[loln007]

Yeah, did that, called them from the phone line registered in the payment processor, they denied of assistance and mentioned that this issues is being handled between my bank and them due to the nature of the refund.

So did you get the refund in the end?

[Dumbf*ck#1]

Doubt you will receive an answer. Refunders are greedy and love to keep a monopoly on refunding even though they provide poor customer service instead of just helping the community out.

You're dumb, "greedy" nope so it doesn't get patched. #youriqbelow30

[InCognito]

You're dumb, "greedy" nope so it doesn't get patched. #youriqbelow30

sure retard