Pretty sure absolutely ANYTHING todo with Exalt wont be compensated as its in Beta, DECA themselves says that anything that happens on Exalt is fully the players fault (because of it being publicly announced that it will have a serious amount of bugs) and if they do not want it to happen, for them to continue playing on Flash until Exalt is finalized of all its issues.. This "method" worked forever and ever ago, I've done it whining to support claiming my hermit white bag was inaccessible providing a nearly perfect photoshopped picture, but yeah, this won't work if its an Exalt related issue they will just reply saying something along the lines "You should know the risks you are taking when playing Exalt blah blah blah its still in Beta blah blah blah"..
But who knows, maybe theres some cases where you can convince them that even though you are playing on a beta version of the game engine that they should still compensate your "lost item" :P
Also its nothing new that support would "generate" items for a player who was at a loss, they've been doing it forever, that's why support is there, also for a million other things, but yeah, support is there for support, experiencing a bug that wasn't your fault and losing an item falls under that category :P
A while ago this guy (
https://www.realmeye.com/player/Ethan) had a Gentleman Skin in his weapon slot of his character, because support put the item onto his account and that was his first open slot and it ended up being put there automatically lol
Sorry if I missed something but I only glanced your text, seems like it was mainly just talking about tricking support into thinking you lost an item due to a bug on Exalt, which I don't think is true because of what I said in my first sentence.