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Don't even know what you're applying FOR. But this is what your job does....
CA Business Service Insight (CA BSI) is an innovative software solution offering performance management of your IT services and service level agreements (SLAs). This SLA management solution can help your company align service performance with its vendors and customers and empower your staff to manage issues more proactively.
Service at the center
Our SLA management solution helps enable your company to determine the services you’re using and then leverage these services within contractual service level agreements. It then measures the performance of the services themselves, compares service performance with that of benchmark partners and finally researches different options to optimize performance over time.
SMI comparisons
This service level management solution leverages the Service Measurement Index (SMI), helping your organization compare your services against each other across standardized metrics. The SMI uses six top-level metrics to compare IT business services (quality, agility, risk, capability, cost and security), helping you evaluate your current performance against internal and external service options.
Sourcing studies, alerts and tablet-based reporting
CA BSI uses sourcing studies that offer you research alternatives to your current service offerings, helping your company optimize the capabilities of your IT services over time. This SLA management solution also offers breach alerts to proactively notify you before you SLA goes out of service. The tablet-based reporting that CA BSI offers can enable your management to understand service and SLA more easily.
Features
Service library standardizes measurements.
SLA contracts allow you to define obligations with vendors and customers.
Dashboard displays a current view of service performance.
Report booklets enable you to generate monthly SLA reports at the touch of a button.
Benefits
Understand the performance of your service operations.
Improve performance against service levels, increase customer satisfaction and reduce operating costs.
Align vendor performance with corporate objectives.
Reduce reporting costs for customer reporting.