Secure Trade: How MPGH's Middleman Service Works

Every Secure Trade deal starts from a marketplace listing and runs in its own deal room on MPGH: a private page where the buyer, the seller and, when needed, staff talk, confirm each step and see the full history.

Two ways to trade

You choose one of two modes when you start a deal:

• Automated (free, live now). You and the other trader confirm each step yourselves. The deal room enforces the order and keeps the record.
• Staff middleman (3.5%, coming soon). An official MPGH middleman holds the item until it is paid for. The seller pays the fee.

In both modes the buyer pays the seller directly. MPGH never holds your money.

How the automated flow works

Before anything moves, both sides agree on a price in the deal room. The buyer can adjust it while the request is pending, and the seller accepts the exact price they saw.

1. The seller sends the item and how to pay. The account details, key or item go into the deal room, but they stay locked. The buyer cannot see them yet.
2. The buyer pays the seller and marks it paid, using the payment details the seller gave: PayPal, Bitcoin, Ethereum, USDT, Litecoin, Cash App, Venmo, Zelle, Wise or another method you agree on.
3. The seller confirms the payment arrived and unlocks the item. Only now does the buyer see what was sent.
4. The buyer confirms the item is received. The deal completes.

The seller always goes first, but because the item stays locked until payment is confirmed, neither side carries all the risk. The seller never hands an account to someone who has not paid, and the buyer pays knowing the item is already sitting in the deal room.

The lock covers anything that can be sent as text: logins, keys and links. Items or currency handed over inside a game cannot be locked, so for those the buyer still pays first. Check the seller's reviews and history before you do.

How the staff middleman works

The middleman option is for higher-value trades where you want a person in the middle. It is coming soon: until then it shows in the start popup as temporarily unavailable.

1. An official middleman claims the deal and secures the item or account from the seller.
2. The buyer pays the seller directly and marks the payment sent.
3. The seller confirms the payment arrived.
4. The middleman delivers to the buyer and helps re-secure the account. The buyer confirms to complete.

Official middlemen belong to MPGH's Middleman team. Nobody else may act as a middleman on MPGH, and trading through an unofficial one is a permanent ban under the marketplace rules.

Fees

• Automated flow: free.
• Staff middleman: 3.5% of the price, paid by the seller.

Sellers choose how the fee shows up for buyers on each listing: add it to the price, split it, or cover it themselves. The deal room displays the fee and the final total under the agreed price, so nobody is surprised at the end.

When something goes wrong

Every deal has a clock, a paper trail and a way to bring staff in.

• Stalled steps. If the other side goes quiet for 48 hours (the buyer has not paid, the seller has not confirmed the payment, or the buyer has not confirmed receipt), the waiting side gets an Ask staff to step in button.
• Report a problem. Anyone in the deal can report it. Staff join the deal room and can put the deal on hold while they investigate.
• Cancelling. Either side can cancel until the buyer marks the payment sent. A seller who already sent the item waits 24 hours before cancelling. After payment is marked sent, staff resolve problems instead.
• Permanent record. Deal steps and messages are logged for good, so staff always have the full history.

One rule overrides everything: MPGH staff and middlemen never use Discord or Telegram for trades. If someone contacts you off-site claiming to be staff or a middleman, they are a scammer. Report them.

Feedback and trust

When a deal completes, both sides can leave feedback: a star rating, a short title and a comment. Only the people in the deal can leave it, so every review is tied to a completed, logged deal.

That feedback shows on the seller's listings as verified reviews, with their average rating and count, next to a trust rating built from their reputation, post count, account age and recent activity. Before you buy, check it. Before you sell, earn it. Read how to sell game accounts and how to buy a game account safely next.