Kohls Order got cancelled

Hi,
I just bought Kohls Cash rewards and tried to make purchase for an item less than $70
but after placing the order they send me this email:

We Couldn't Complete Your Order
Friday, December 9, 2016 at 1:42:45 AM CST

Hi, xxxxxxx.
We couldn't complete order #7261xxx263, and we apologize for the inconvenience. Please contact us to figure out the next steps toll-free at 1-855-564-5705.
You have not been charged for this order. If you used Gift Cards or Kohl's Cash on this order, the amount will be refunded within the next 2 days. Since you have not been charged, no Kohl's Cash has been accrued.

do you guys know what is wrong with this?

I don't even think you were supposed to order online using cash rewards thats not yours, i'm pretty sure the owner got informed and he cancelled

Originally Posted by Fliest_aladdin

I don't even think you were supposed to order online using cash rewards thats not yours, i'm pretty sure the owner got informed and he cancelled

But I got that email just within minutes after placing the order

Hello, did you ever get it resolved? Looking to purchase but for in-store pick up. Don't want to get canceled

Ive heard Kohls is possible to do online ordering, but haven't actually seen anyone successfully do it (like with Rue 21, where plenty of people have done with zero issues).
I wanted a Kohls, but since you can't do it online, screw that.

Originally Posted by VintageRKO

Ive heard Kohls is possible to do online ordering, but haven't actually seen anyone successfully do it (like with Rue 21, where plenty of people have done with zero issues).
I wanted a Kohls, but since you can't do it online, screw that.

I have had mixed results. Four went through, two canceled. My advice would be to just go into the store and use the Kohls Cash there. There is no limit to the number you can stack in store.

Originally Posted by TheOneWeDeserve

I have had mixed results. Four went through, two canceled. My advice would be to just go into the store and use the Kohls Cash there. There is no limit to the number you can stack in store.

I think if the card got flagged, the order will be cancelled. and if the card is good, the order will goes through :
CMIIW

Uh oh..... and now they have your name, address and a record of what you were trying to get and not pay for. Only a misdemeanor with one transaction, but one or two more....

Kohls Order got cancelled

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