Logitech No Recoil macro's = perm ban

so i have been using a logitech no recoil macro from this.. anyway today i received a permanent ban when i contacted ubi he asked if i used macro's. i simply just denied using macro's for siege. so now im out 60 dollars AWSOME just be carefull guys



EDIT: here is transcript of ubi chat.

Cari M (10/16/2018, 6:25:35 PM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.

Cari M (10/16/2018, 6:25:54 PM): Hi there! One moment while i check your account

Me (10/16/2018, 6:27:06 PM): is there a phone number i can call talk to someone in person
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Cari M (10/16/2018, 6:28:57 PM): we don't have any phones in support, I apologize

Cari M (10/16/2018, 6:29:51 PM): looks like you did receive a permaban for cheating, let me see if there's been any suspicious activity on your account. We can send up a ban appeal if your account has been compromised

Me (10/16/2018, 6:30:09 PM): ok so can you tell me why account i just bought on sept 30th from razer store gets a permenent ban

Cari M (10/16/2018, 6:31:13 PM): do you use any macros while playing?