Question about ebay cases

Sold some virtual items on ebay and this one person bought some a while ago and claims he just now tried to use it after being over a week, told him i cant do anything for him and he opened a case on ebay

my question is should I just give him back the money because I don't want ebay investigating and removing my listings?

Was it just google homes? Send him a new code, but otherwise it depends on the price of the product and how much you are gonna lose vs how much you have made prior. I would just send him a new one though.

Originally Posted by TDEx

Was it just google homes? Send him a new code, but otherwise it depends on the price of the product and how much you are gonna lose vs how much you have made prior. I would just send him a new one though.

I would if they were still cheaper to get, for me to replace his codes now I wont have any profit, he bought more then one

Originally Posted by Majestic

Pretty sure Ebay doesn't have protection for sellers on virtual items, so it might be hard to get your money back

I know but was wondering if I should just let ebay handle it or not because they might investigate on what im selling on remove my listing

Originally Posted by madman_H

Sold some virtual items on ebay and this one person bought some a while ago and claims he just now tried to use it after being over a week, told him i cant do anything for him and he opened a case on ebay

my question is should I just give him back the money because I don't want ebay investigating and removing my listings?

Pretty sure Ebay doesn't have protection for sellers on virtual items, so it might be hard to get your money back

If you sent it through eBay message, no worry about it. Even if they open the case, you still be fined. To open a return case, he needs to return something to your address. However, you didn't ship anything to his address, how can he return though? It's same to me at first when I call eBay, they told me to wait until Dec 4, they will close the case for me.

Originally Posted by cainslain

If you sent it through eBay message, no worry about it. Even if they open the case, you still be fined. To open a return case, he needs to return something to your address. However, you didn't ship anything to his address, how can he return though? It's same to me at first when I call eBay, they told me to wait until Dec 4, they will close the case for me.

Thanks for the info

Originally Posted by yomama8888

Refund his money and move on there is nothing you can do.

That's not what i'm asking.

Originally Posted by cainslain

If you sent it through eBay message, no worry about it. Even if they open the case, you still be fined. To open a return case, he needs to return something to your address. However, you didn't ship anything to his address, how can he return though? It's same to me at first when I call eBay, they told me to wait until Dec 4, they will close the case for me.

Nosense, ebay messages aren't proof at all. I lost over years so many cases when i sent via ebay messages that its impossible to protect from it. Don't sell any virtual product online if u are not willing to loose that money, its first and main rule, there isn't any protection for it because its really hard to proove anynthing when u are seller.

Refund his money and move on there is nothing you can do.

Since your doing something suspect, the less eyes on your account from eBay the better, just my advice, lay low, if I get a dispute I handle as swift and lowkey as possible on eBay.

I would send him a replacement as Ebay dont like virtual items.

yeah i'd just refund

refund from the money; its not worth the risk of losing an Ebay account for.

Originally Posted by Makaveli

refund from the money; its not worth the risk of losing an Ebay account for.

if he refunds it every time he gets a dispute, it wont take long before a user realizes that they will always get a refund from you, it isnt hard to make another account and get a refund from you again.

Originally Posted by JudithMagic

if he refunds it every time he gets a dispute, it wont take long before a user realizes that they will always get a refund from you, it isnt hard to make another account and get a refund from you again.

So what? He should understand not to sell virtual items there, if he still wants to thats the risk of selling it. He can't defend anyhow

It depends on what virtual item you sold.
I sold 300 office365 accounts on eBay and whenever a buyer said that the one I sent didnt work I just sent a new one.
eBay policies basically state that selling virtual items is in a gray area.
So if you sold a game key or ingame item then I dont think you can do much.

Question about ebay cases

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