Hi,
If your selling on Ebay USA and he escalates to customer support, regardless, they side with the buyer - if this happens and you haven't resolved (refunds counts as resolving) , then you get a negative marker against your account. I think if its above 4% of sales then your listing spot drops.
Also if the customer is pissed and kicks off a big fuss, its possible they can get your account limited. Ebay won't normally do much, however, I had a customer complain to PayPal and get it limited.
I would probably just refund, and factor into your selling costs - I assume you have access to whatever you sold to cut the client access?
If your selling Ebay UK, they use to side with the seller, as Ebay UK don't offer protection on virtual items- Speak to the reps and they will close the case in your favour.
I did this multiple times, however, if the buyer is intelligent - rarely, they may raise a PayPal case. PayPal being PayPal side with the buyer.
Basically just need to factor for x% of cases and refunds.
Regards
Originally Posted by baz1ng
