Common Technical Issues

1.Operating system

Running Warrock with Windows Vista
Running Warrock with Windows 7
Running Warrock on 64-bit operating systems
Black screen on 64-bit Windows 7
Cannot start transfer

2. Issues on launch

Cannot input login data
Cannot get version.txt
Cannot get a file pf_X_X.zip
Cannot extract sub*.zip
Cannot extract a .zip file
Game not starting after pressing OK button twice
Warrock does not open
Self registration error

3. Antivirus issues

Avast Home 4.8
Avast 5.0
AVG 8.5
AVG 9
Avira
Bit Defender
Kaspersky
Nod32 4

4. In-game issues

Unregistered user/Invalid password
No servers in the list
Black boxes instead of text
Unable to move
Black screen with small window top left
Text is gibberish
Hack detected
Cannot login
Mismatch with associated HS module when creating HSB files
Blank error window

5. Other issues

Graphic artifact issues
Gun lag
Sound issue
Many/all players have 999 ping
Blue Screen of Death
Error 10104
Error 10501
CRC checksum errors
NSIS_Error
ERROR: Cannot find execute File!
Updater freezing

Credits goes to G1 moderators, especially to Higgsfield.

Operating system

Running Warrock with Windows Vista
War Rock will run on Windows Vista normally, but you might have to do a few things in order for it to run.
1. Go to the Directory that you have installed War Rock into (it's usually in C:\Program Files\Gamersfirst\WarRock).
2. Find the following .exe files: WRLauncher.exe and WRUpdater.exe and right click on each one then select Properties.
3. Select the Compatibility tab.
4. Select "Run this program in compatibility mode for: Windows XP (Service Pack 2)".
5. Select the box "Run this program as an administrator" as well.
6. Click on OK button to confirm.
7. Now go to the System directory in the WarRock Directory.
8. Right click on WarRock.exe and and select Properties.
9. Select the Compatibility tab. Select "Run this program in compatibility mode for: Windows XP (Service Pack 2)".
10. Then select the box "Run this program as an administrator." Click on OK button to confirm.
Running Warrock with Windows 7
In order to run WarRock on Windows 7 you may have to do the following steps.
1. Go to the directory that you have installed WarRock in.
2. Find WRLauncher.exe. Right click on it and then select Properties.
3. Select the Compatibility tab. Select "Run this program in compatibility mode" and choose one of the Windows XP (Service Pack 2) or Windows Vista service pack. Press OK button.
4. Then in the system directory find WarRock.exe. Right click on it again and select Properties.
5. Select the Compatibility tab. Select "Run this program as administrator", but don't select "Run in Compatibility mode."
Running Warrock on 64-bit operating systems
Warrock is already one of older games and was coded and compiled for 32-bit operating systems. 32-bit software working on 64-bit is due to architectural difference a hit-or-miss.
You will probably notice WarRock is slowing down, which seems due to WarRock reverting to only 1 core. To fix that, follow the next steps.
1. Launch warrock.
2. Click on the first OK button.
3. Click on the second OK button.
4. When you see your HackShield loading up on the lower right corner of your screen, press Ctrl +Alt + Delete to launch the Task manager.
5. Go to Services/Processes tab and look for WarRock.exe
6. Right click it and choose Affinity, then check all cores. So if you have dual core check both cores, if you have quad cores, check all four.
Black screen on 64-bit Windows 7
If you're getting black screen when your game starts on WIndows 7, follow the next steps.
1. Right click the WarRock icon and choose "Troubleshoot Compatibility".
2. Choose the Recommended option.
3. Click Next button.
4. Choose "Try a different configuration".
5. Check the boxes that say "The program does not display correctly" and "The program requires additional permissions" and click Next button.
6. Check the box that says "The program changes the visual theme".
7. Click Next button again.
Cannot start transfer
When you're downloading or installing WarRock in GamersFirst LIVE, the following errors may pop-up:
Code:
```
 Installer integrity check has failed. Common causes include incomplete download and damaged media. Contact the installer's author to obtain a new copy.
```
As the message suggests, get a new copy, making sure that your connection is stable and that there are no errors on your hard disk.

1. Make sure you have no old installer or GamersFirst LIVE! on your system.
2. Uninstall WarRock.
3. Remove the WarRock folder from your GamersFirst directory.
4. Disable your antivirus program.
5. Download GamersFirst LIVE! and download WarRock again.

Issues on launch

Cannot input login data
1.Tap the Windows Key + D button to go to desktop without closing WarRock. Click once anywhere as long it's not on an icon.
2. Click Alt + Tab to get back into WarRock. You should be able to type your password and nickname in.
Cannot get version.txt
If you get the "Cannot get version.txt" error, then this usually means that the game is being blocked from connecting to the patch/game server. The number 1 cause of this issue is that any security or antivirus software that you have installed is not allowing the following WarRock programs access to the internet.

WRLauncher.exe
WRUpdater.exe
Warrock.exe

To fix this you should open your antivirus program or security software and allow these three programs full access to connect to the internet. Most antivirus and security programs have a way to manually add these to a list of allowed programs and you will have to consult the User Manual for the particular software you have have installed in order to figure out how best to add programs to the list.
If making this exceptions doesn't seem to work (make sure to add all 3 programs, and if you can, the whole WarRock folder and servers) simply uninstall your antivirus and firewall temporarily.

Additional: Try rebooting your router/modem. This can be done by plugging them out and leave power off for around 20 seconds. Put the cable back in and restart WarRock.
Cannot get a file pf_X_X.zip
Something may be blocking connection or your files are corrupted. Make sure that no firewall/security system/router/antivirus is blocking your connection. If nothing is blocking connection then repatch the game, or even better - reinstall it.
Make sure you have administrator rights and privileges as well.

Additional: Try rebooting your router/modem. This can be done by plugging them out and leave power off for around 20 seconds. Put the cable back in and restart WarRock.
Cannot extract sub*.zip
1. Go to WarRock directory (C:\Program Files\GamersFirst\WarRock).
2. Look for the sub*.zip (with * is being a number), right click it and select "Extract all here".
3. If that doesn't work, then delete the sub*.zip/version.cfg file, causing the problem. This should make WarRock re-patch itself again. Make sure that your antivirus/firewall are both disabled or the problem may repeat itself.
Cannot extract a .zip file
Right click on a WarRock icon, select Compatibility tab and check "Run this program as an administrator".

Additional:
Make a new user on your computer (Start > Control Panel > Users > Add user acocunt).
You can probably launch, update and play from the new user and perhaps even launch and play from your regular user.

Game is not starting after pressing OK button twice
Check whether there is maintenance going on. There should be an announcement on G1 official forums in General Discussion, if servers seem to be up nevertheless.

1. Disable any kind of antivirus that may be blocking WarRock.
2. Manually update HackShield.

Go to C:\Program Files\Gamers First\WarRock\Data\HShield\Update.
Then right click on "Autoupprogram" and run it as administrator.
Then, when the window pops-up, click "Start Update". This will manually update your HackShield.
Once done, simply start WarRock, let it patch and play.

Aditional 1:
Try rebooting your router/modem. This can be done by plugging them out and leave power off for around 20 seconds. Put the cable back in and restart WarRock.

Aditional 2:
Flush your DNS;
Open the Command prompt and type the following after C:>:"ipconfig/flushdns".

Aditional 3:
Reset your hosts file;
1. Click Start, click Run, type "%systemroot% \system32\drivers\etc", and then click OK. (64 bit version of Windows, type "%systemroot% \SysWOW64\drivers\etc"), or simple go to C:\Windows\system32\drivers\etc.
2. Rename the hosts file to "hosts.bak".
3. Create the new default hosts file. To do this, follow these steps:

Right click and open space in the %WinDir%\system32\drivers\etc folder, point to New, click Text Document, type "hosts", and then press Enter button.
Click Yes to confirm that the file name extension will not be .txt.

Open the new created hosts file in a text editor, for example, in Notepad and copy the following text to the file:

Windows XP:

Code:

Copyright (c) 1993-1999 Microsoft Corp.
            #
            # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
            #
            # This file contains the mappings of IP addresses to host names. Each
            # entry should be kept on an individual line. The IP address should
            # be placed in the first column followed by the corresponding host name.
            # The IP address and the host name should be separated by at least one
            # space.
            #
            # Additionally, comments (such as these) may be inserted on individual
            # lines or following the machine name denoted by a '#' symbol.
            #
            # For example:
            #
            #      102.54.94.97     rhino.acme.com          # source server
            #       38.25.63.10     x.acme.com              # x client host

            127.0.0.1       localhost

Windows 7:

Code:

# Copyright (c) 1993-2006 Microsoft Corp.
            #
            # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
            #
            # This file contains the mappings of IP addresses to host names. Each
            # entry should be kept on an individual line. The IP address should
            # be placed in the first column followed by the corresponding host name.
            # The IP address and the host name should be separated by at least one
            # space.
            #
            # Additionally, comments (such as these) may be inserted on individual
            # lines or following the machine name denoted by a '#' symbol.
            #
            # For example:
            #
            #      102.54.94.97     rhino.acme.com          # source server
            #       38.25.63.10     x.acme.com              # x client host

            # localhost name resolution is handle within DNS itself.
            #       127.0.0.1       localhost
            #       ::1             localhost

Windows Vista:

Code:

# Copyright (c) 1993-2006 Microsoft Corp.
            #
            # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
            #
            # This file contains the mappings of IP addresses to host names. Each
            # entry should be kept on an individual line. The IP address should
            # be placed in the first column followed by the corresponding host name.
            # The IP address and the host name should be separated by at least one
            # space.
            #
            # Additionally, comments (such as these) may be inserted on individual
            # lines or following the machine name denoted by a '#' symbol.
            #
            # For example:
            #
            #      102.54.94.97     rhino.acme.com          # source server
            #       38.25.63.10     x.acme.com              # x client host

            127.0.0.1       localhost
            ::1             localhost

4. Save and close the file.

Warrock does not open
1. Right click on My Computer icon and hit Properties. Then select Advanced tab.
2. Under the Performance section press Settings.
3. Click the tab for Data Execution Prevention.
4. Check the "Turn on DEP for all programs and services except those I select" and add WRUpdater.exe WarRock.exe, and HSUpdate.exe to the list.

Aditional 1:
Try rebooting your router/modem. This can be done by plugging them out and leave power off for around 20 seconds. Put the cable back in and restart WarRock.

Aditional 2:
Make sure your Firewall is not blocking WarRock and Hackshield.
Self registration error

These files are related to Vivox which is a chat program that has been disabled in WarRock. You can simply ignore this error message as it has no further inpact on WarRock. You can therefore safely delete these files.

Antivirus issues

Avast Home 4.8
Set an exception for the virus scanner.
1. Simply click on “Settings” in the options menu then on "Exclusions".
2. Click Browse button and then check the folder to be excluded. Alternatively, click "Add" and manually type the location of the WarRock folder (C:\Program Files\GamersFirst\WarRock) into the Exclusions box.
3. Add "\*" to the end of the folder name (C:\Program Files\GamersFirst\WarRock\*).
4. Click on OK button to confirm.

If Avast already vaulted files in the "chest", follow steps, listed below.
1. Open the Virus Chest directly from the options menu.
2. Select and right click on the WR files (WRupdater.exe, WRlauncher.exe, Warrock.exe).
3. Select "Restore File".
Avast 5.0
1. Click the Avast icon on right corner at the bottom.
2. Go to Real-Time-Shields tab and click File system Shield.
3. Click Expert settings.
4. Now click Exclusions.
5. Click Add and a new path has been added. Now click Browse and find your WarRock folder.
6. Once you find the WarRock folder, tick the little square next to the folder and click OK button.
If you chose default settings when you installed WarRock, it will be located in C:\Program Files\WarRock
7. Click ok
8. Reboot your computer and try to run WarRock again. It should work. If it doesn't work Avast ain't the issue ...
AVG 8.5
AVG pops up a screen saying it found a threat in WarRock.
If you select "Heal" you will delete "WRUpdater.exe" giving consecutive "Cannot find execute file" errors.
Same for "Vault", so it's best to select "Ignore".
Yet, if you did select "Heal" or "Vault", AVG will have moved WRUpdater.exe in a vault, resulting in execute file errors.

First, put WRUpdater.exe back where it belongs:
1. Open AVG user interface.
2. Select History > Virus Vault > select WarRock in "Path to..."
3. Hit Restore and button Yes.

Then, make exceptions for both resident shield (Pup) and directory exclude (Path) resident shield.
1. Open AVG User Interface.
2. Select Tools > Advanced Settings > Pup Exceptions
3. Add an exception
4. Click the "..." right of File > Browse to your WarRock folder and add both WRUpdater.exe and WRLauncher.exe as exceptions by selecting and adding them one by one.

Directory include.
1. Open AVG User Interface.
2. Go to Tools > Advanced Settings > Resident Shield > Exceptions.
3. Add Path > Browse to WarRock folder, select it and click OK.
4. Click Apply.
AVG 9
When launching WarRock you ususally get an error with the following text:
Code:
```
ERROR: Cannot launch child process (code5)
```
And/Or
Code:
```
"Threat detected" win32/themida
```
You may not see this screen if you have already set your AVG to automatically, either delete or vault threat. If you already have selected "Ignore", jump to second step.

Step 1:
1. Double click the icon in the taskbar or right click and select "Open AVG User Interface"
2. Choose History > Virus Vault
3. Select "WRUpdater.exe" on the list by clicking it. Then, either right click and select from menu or click the Restore button, then click Yes again.
4. Close AVG.

Step 2:
1. Select Tools > Advanced Settings
2. Click PUP Exceptions, then "Add Exception"
3. In the pop-up click the [...], at the right and browse for WRUpdater.exe.
4. At this point, AVG will again pop-up a warning. Clik on Ignore button to ignore it.
5. In the Exception Definition window you will now see that the path to WRUpdater is filled in. Tick the Any Location at the botom and click Validate button.
6. Back in the Advanced Settings list, click the plus before Resident Shield > Directory Excludes.
7. Click "Add Path" and browse to C:\Program Files\GamersFirst\War Rock. Then click OK button.
8. Click Apply.
9. Close AVG.
Avira
1. First, open Avira Antivir, and click on "Administration".
2. Click on "Configuration" on the right side.
3. Tick the "Expert Mode" box.
4. Then, click on the + at the "Guard".
5. Click on the + at the "Scan".
6. Click on "Exception".
7. Click on "..." and go to the folder where WarRock is installed, and press OK button.
8. Select "Add>>" and press "Apply".
Bit Defender
Check whether BitDefender has quarantined WarRock folders.
1. Click Antivirus > Quarantine in the settings console.
2. To restore a selected file (WRUpdater.exe, most likely but also WRLauncher.exe and Warrock.exe) to it's original location, click Restore button.
3. Check with explorer that it really is restored

Set exceptions on scan reuslts.
1. Click Antivirus > Exceptions in the settings console. A new window will appear.
2. Note the table with objects (files, folders, extensions) that are excluded from scanning. For each object you can see if it is excluded from on-access, on-demand scanning or both.
3. To exclude paths (warrock folder) from scanning, click the Add button to launch the exclusion wizard.
4. Select the Option of excluding a path from scanning.
5. Click Next.
6. Click Browse, select the file or folder that you want to be excluded from scanning and then click Add or Type the path that you want to be excluded from scanning in the edit field and click Add. The path is the location of your WarRock folder, which normally is " C:\Program Files\GamersFirst\WarRock ".
7. Click Next.
8. By default, the selected paths are excluded from both on-access and on-demand scanning. Leave it like that. In case you played around make sure you have the files excluded from both scanning types.
9. Click Finish and Apply to save the changes.
Kaspersky
In order to create an Exclusion rule in Kaspersky; http://support.kaspersky.com/images/...eadmin(en).gif.
1. Open the main application window.
2. Click the Settings link.
3. Click Threats and Exclusions in the Options section.
4. In the right part of the window click the Settings button in the Exclusions section.
5. In the Trusted zone window go to the tab Exclusion masks.
6. Click the Add link.
7. In the Exclusion rule window specify the rule's properties: exclude an object, a threats type or both.
8. Click the Select object link under Rule description.
9. In the Object name window click the Browse button and add the file for which you are creating the rule. Select the necessary folder and check the option "Include subfolders" and click OK button.
10. Close the main application window.

For Kaspersky 2010 you may want Proactive Defense; http://support.kaspersky.com/images/...664_2(en).gif;
1. Open the main application window.
2. In the right upper corner click the Settings link.
3. In the Option section select Threats and exclusions.
4. In the Exclusions section click the Settings button.
5. In the Trusted zone window go to the Trusted applications tab and click the Add link.
6. Select Browse if you want to add an installed application or Applications if you want to add a launched application.
7. In the Exclusions for application window in the Exclusions: section check the Do not monitor application activity box.
8. In the lower part of the window click the OK button.
9. In the Trusted zone window click the OK button.
10. In the Settings window click the OK button.
11. Close the main application window.

If Kaspersky Proactive already blocked WarRock;
1. Open the main application window.
2. In the right upper corner click the Settings link.
3. In the Options section select Threats and Exclusions.
4. In the right part of the window in the Exclutions section click the Settings button.
5. In the Trusted zone window go to the Exclusion rules tab.
6. Click the Add link.
7. In the Properties field check the Object box.
8. In the Rule description field click the Object: Select object ... link.
9. In the Object name window click the Browse... button and select the application you want to exclude from being monitored by Proactive Defense.
10. In the Select folder window select the required application and click the OK button.
11 In the Folder name window check the Include subfolders box if you want to exclude subfolders from being monitored and click the OK button.
12. In the Exclusion rule window in the Properties field check the Threats type box.
13. In the Rule description field click the Threats type: Enter threat name ... link
14. Enter the threat type name or threat type mask which was shown in the Proactive Defense notification window and click the OK button.
15. In the Exclusion rule window in the Rule description section click the Protection components: any link, the link will be changed to specified: Select components ...
16. Click the specified: Select components ... link.
17. In the Protection components window check the Proactive Defense box and click the OK button.
18. In the Exclusion rule window click the OK button.
19. In the Trusted zone window in the Exclusion rule tab click the OK button.
20. Click the OK button in the Settings window.
21. Close the main application window.

In-game issues

Unregistered user/Invalid password
If you are receiving either of these messages, follow the next steps.
1. Go to Control Panel > Regional and language options.
2. Make sure that your language is set to English in the regional options tab.
3. In the languages tab, make sure the two boxes in the bottom part are not checked.
4. In the advanced tab, where it says what language you want non-unicode programs to use, select English.

If you are one of the players that are getting the error "Unregistered User" when you log in and you have checked on GamersFirst and the account is not banned then it is probably because you have a out of date WRLauncher.exe and WRUpdater.exe. Get the newest installer from GamersFirst LIVE!
Accounts suspected of being being scammed have their password changed. Log in to GamersFirst and do a password change, an authentication will be sent to the email that was used to create that account.
No servers in the list
1. Are you living in a supported region?
Basically only North-America and Europe are supported, other regions may get access to a few servers, but this access can be revoked at any given time due to licensing issues with DE (DreamExecution).
Current servers and supported regions;
North America; United States, Canada, Puerto Rico, U.S. Minor Islands, Virgin Islands (British), Virgin
Islands, Jamaica, Costa Rica, Saint Pierre and Miquelon.
South America; Colombia, Venezuela, Brazil, Equador, Peru, Bolivia, Paraguay, Uruguay, Argentina, Chile,French Guyana, Guyana, Suriname, Falklands, Mexico, Puerto Rico, St Pierre e Miquelon, Dominican Republic, Nicaragua, Honduras, El Salvador, Guatemala, Panama
Middle East; Cyprus, Bahrain, United Arab Emirates, Egypt, Saudi Arabia, Iraq, Iran, Israel, Oman, Yemen, Syria, Azerbaijan, Turkmenistan, Afghanistan, Pakistan, Uzbekistan, Tajikistan, Kyrgyzstan, Jordan, Lebanon, Kuwait, Qatar, Turkey, Palestine, Australia, India.
Nederland - Benelux
Italia - Italy
Deutschland_1 - Germany
Deutschland_2 - Germany, Luxemburg, Austria, Swiss
Nederland_v_UK - Ireland, Great-Britain, Benelux, Denmark
Turkey_v_Greece - Turkey, Greece, Cyprus
Italia_v_Deutschland - Italy, Germany
EU_North - Greenland, Iceland, Norway, Sweden, Finland, Denmark, Svalbard and Jan Mayen, Faroe Islands, Estonia, Latvia, Lithuania, Aland Islands
EU_East - Estonia, Latvia, Lithuania, Belarus, Ukraine, Moldova, Romania, Poland, Slovakia, Hungary, Russia, Czech, Georgia, Armenia, Azerbaijan, Bulgaria, Croatia, Bosnia and Herzegovina, Serbia, Montenegro, Slovenia
EU_South - Portugal, Spain, France, Italy, Malta, Swiss, Greece, Cyprus, San Marino, Vatican, Gibraltar, Andorra
Europe - Greenland, Iceland, Norway, Sweden, Finland, Denmark, Svalbard and Jan Mayen, Faroe Islands, Estonia, Latvia, Lithuania, Aland Islands, Germany, Luxemburg, Austria, Swiss, Ireland, Great-Britain, Benelux, Denmark, Portugal, Spain, France, Italy, Malta, Greece, Cyprus, San Marino, Vatican, Gibraltar, Andorra, Turkye, Belarus, Ukraine, Moldova, Romania, Poland, Slovakia, Hungary, Russia, Czech, Georgia, Armenia, Azerbaijan, Bulgaria, Croatia, Bosnia and Herzegovina, Serbia, Montenegro and Slovenia
International - GL, IS, NO, SE, FI, DK, FO, EE, LV, LT, AX, DE, AT, CH, LU, IE, GB, BE, NL, LU, DE, PT, ES, FR, IT, MT, CH ,SM, VA, GI, AD, GR, CY, EE, LV, LT, BY, UA, MD, RO, PL, SK, HU, RU, CZ, GE, AM, BG, HR, BA, RS, SI, US, CA, MX, PR, JM, CR, NI, HN, SV, GT, PA, DO

2. Make sure your antivirus or firewall isn't blocking WarRock from accessing your computer, you'll need to add WarRock to your exceptions list.
3a. This is where it gets difficult, it could be that your ISP assigned you an incorrect IP address, that is posting from the wrong region. If the above two solutions don't work for you, then click here to get your IP address and check the geo-location (IP address longitude latitude). If it's showing from a non-supported region, then call up your ISP support and ask them to change it.
3b. If the above solutions didn't work, then it means you have an IP that's less than 60 days old, K2 only updates their list of IP addresses every 2 months, so call your ISP and ask them to assign you an older one.
Black boxes instead of text
1. Press Enter to open up the chat console.
2. Type "/o" to bring up the Options menu.
3. Go to Controls > Keysettings
4. Hit Reset and confirm by clicking on button OK.

Aditional:
1. Press Enter to open up the chat console.
2. Type "/o" to bring up the Options menu.
3. Go to General Options
4. Switch your color (16-bit or 32- bit) to the other and then back again to the original setting.
Unable to move
Try to reset your keymappings.
1. Click Enter and type "/0" to the chat window to open Options menu.
2. Click on Control tab at the top and then select Key Settings.
3. Next, clikc on Reset button, to reset all keys.
4. Click Save button and go back to play, enjoy.
Black screen with small window top left
1. Go to Start > Configuration > Control Panel > Regional > Language Settings.
2. Go to tab Country/Region > Set your region/country to English UK.
3. Go to tab Language > Details > set language to English (US) and uncheck both boxes underneath (supplemental).
4. Go to tab Advanced > set language to English (UK).
Text is gibberish
The texts on the game menus appear in square symbols and other unreadable stuff. To fix that, follow the steps.
1. Start > Control panel > Regional and Language Options.
2. Go to Advanced > change language to UK, change Regional settings to UK.
3. You will be prompted to restart your PC.
Hack detected
Some applications and services can trigger HackShield kicks. Few examples are Rocketdock, Xfire, AtiTray ...
Use software like SmartClose, GameBooster or Windows Task Manager to close down any unneeded applications and services.
Cannot login
As far as we know now it's down to firewall issues.
On XP, the easiest way to do this is deactivate your current firewall and reactivate the standard XP firewall. To do that, follow the steps below.
1. Start > Control panel > Firewall.
2. Click Exceptions.
3. Click on Add program.
4. Find WarRock.exe and select it.
5. Click OK.

For Vista users.
1. Start > Control panel > Security > Windows Firewall > Allow a program trough Windows Firewall.
2. Click the Exceptions tab, click "Add program" at the bottom.
3. In the "Add program" click "Browse".
4. In the Browse Windows, browse for WarRock files (WRLauncher.exe/WRUpdater.exe).
5. Now clikc on OK and reboot.

You may want to add the following ports to the firewall too.

TCP: 5340
TCP: 5330
UDP: 5350
UDP: 5351

1. Start > Control panel > Security > Windows Firewall > Allow a program trough Windows Firewall.
2. Click the Exceptions tab, click "Add port" at the bottom.
3. Name the port as you like, just take care that you select tcp/udp and portnumbers as on the list above
4. Click OK button.
5. Reboot

Additional 1:
Uninstall, delete the whole GamersFirst folder and reinstalling seems to help for many people.

Aditional 2: Flush your DNS in the Command Prompt (hit Windows key and type ipconfig /flushdns in CMD window.
Mismatch with associated HS module when creating HSB files
Probably down to HS-files not being up to date check 2.6 above.
1. Disable any kind of antivirus that may be blocking WarRock.
2. Manually update HackShield:
- Go to C:\Program Files\Gamers First\WarRock\Data\HShield\Update.
- Then right click on "Autoupprogram" and run it as administrator.
- Then when the window pops-up, click "Start Update". This will manually update your HackShield.
- Once you're done, simply start WarRock, let it patch and start playing.
Blank error window
A small error window without or with few information.
Make sure you disable the following software;
- Stardock
- GameBooster
- Rocketdock
- Xfire in-game
- ATI Tray Tools
- Process Explorer
- Sidewinder x8 mouse Software iPoint
- Brico Vista
You can run SmartClose to close all that programs automatically.

Other issues

Graphic artifact issues
What are graphical artifact issues?
- Black screens
- White screens
- Odd textures/colours
Why are you getting them?
1. Insufficient hardware; since the update to Directx 9c, older cards like nVidia MX440, who do not fully support all feartures of Directx 9c will give black screens, Intel integrated cards may give white blocks.
2. Malfunctioning hardware; a broken fan may cause overheating.
3. Driver problems; errors happen, both in WarRock and in the driver.
4. Incorrect settings.
5. Badly optimized graphics engines.

How to fix them?
1. Reduce graphics quality
  Reducing the graphics quality will often reduce this problem if not remove it completely. Also try reducing texture quality and resolutions.
2. Check if your graphics card is overheating.
  This should be one of the first thing to check when experiencing these problems. Clean any fans and dust and ensure a sufficient supply of air. A lot of stock cooling systems are not sufficient for the graphics cards being manufactured these days, so, if you have any hardware experience you might consider upgrading it with a good cooling system.
3. Power
  Low power will cause law amperage which will make your hardware malfunction. Check the amperage and voltage on your graphics card. Modern graphics cards require a lot of power. Check the lebel on your power supply unit inside your PC. If its in the 200-300W range then thats your problem. If you have a graphics card that is not older than 2 years, you should consider getting a 500W+ power supply. Having a lot of Hard Drives or DVD drives would allso effect the performance. Seems that computer stores like to sell high end computers but put in a small power supply to save a few bucks. This will not only cause hardware problems but will also burn out your power suply unit in a year.
4. Graphics drivers
  Change your graphics drivers. Newer is not allways better. Google stuff about your graphics card and recomendations on drivers. Some cards work better on older drivers that were written at the time the card was made. Experiment. Use a driver cleaner after uninstaling a driver and before installing a new one to completely remove it.
5. Reconnect
  This seems to work for me and works in some games. For example in Warrock > When waiting to spawn, look around. If you see any graphics problems like the artifacts on the screens then leave the room and join again. Your graphics card should load up everything on the 2nd (sometimes 3rd) load. Of course this might not work for everyone since I doubt we have the same hardware but its a simple solution that only takes 10 seconds.
Additional Solutions:
1. Insufficient RAM memory. Most computers these days would require at least 1 GB of RAM to run efficiently, and it can be the cause of graphics problems. Upgrade your RAM.
2. Motherboard (MOBO) Problem. MOBO can sometimes be the cause of the graphics cards not being able to work properly. Its possible there is a driver conflict or that some cards just dont go well with certain MOBOs. Update your MOBO and BIOS drivers.
3. BIOS tweeks. Switch "AGP fast writes" off, set your apeture size to 256, or 128. For newer BIOSes, designed to run MS Vista, you should also disable Sideband Addressing. For those that are not familiar with BIOS (Basic Input Output System) here is a quick guide: restart, press F2 to get into BIOS, find chipset settings and scroll down then change the mentioned values. Save and restart. This can help in certain cases and is safe to change but its not recomended to change anything else in BIOS or your computer might stop working and you will need to clear CMOS.
4. Disable write combining. You do that by right clicking on desktop then going to Properties > Settings > Advanced > Troubleshoot and unchecking the box. You can also reduce hardware acceleration. This worked for me.
5. Check the connection. It could also be that the connection between the card and the motherboard socket isnt good. Make sure you don't put too much side tension on the card when screwing it onto the computer case. Also try cleaning the pins with cleaning alcohol.
6. Download details: DirectX End-User Runtime Web Installer. If, for whatever reason, you dont have the latest DirectX update it along with your graphics drivers.
Some graphic cards, especially on-board graphics just don't play nice with WarRock. in most cases driver or directx updates fix this, in other cases it can be construction faults (yes nVidia, looking at you) or some dark conspiracy against you.
Gun lag
1. Try changing your game resolution in the options; lowering color from 32 > 16 bit, lower resolution ...
2. Defrag your computer. Windows has defrag software built in Start > All Programs > Accessories > System Tools > Defrag.
3. Defrag and/or move your pagefile: http://download.sysinternals.com/Files/PageDefrag.zip or move the page file to another physical disk (not partition).
1. Log on to the computer as Administrator.
2. Click Start, and then click Control Panel.
3. Click Performance and Maintenance, and then click System.
4. Click the Advanced tab, and then under Performance, click Settings.
5. Click the Advanced tab, and then under Virtual memory, click Change.
6. In the Drive [Volume Label] list, click a drive other than the one on which Windows is installed (Windows is usually installed on the drive C). Under Total paging file size for all drives, note the value that is displayed next to Recommended.
7. Click Custom size, and then type the recommended value in the Initial size (MB) box.
8. Type the maximum size that you want to allow for paging in the Maximum size (MB) box, and then click Set.
9. In the Drive [Volume Label] box, click the drive on which Windows is installed (usually the drive C), and then use one of the following steps:
- If you do not want a paging file on the drive, click No paging file, and then click Set. A message similar to the following message appears:
  If the pagefile on volume C: has an initial size of less than 126 mega.bytes, then the system may not be able to create a debugging information file if a STOP error occurs.
  Continue anyway?
  Click Yes.
- If you want to keep the minimum size of the paging file on the drive, click Custom size, and then type a value that is equal to or greater than the amount of RAM in the computer in the Initial size (MB) box. Type that same value in the Maximum size (MB) box, and then click Set.
  The following message appears:
  The changes you have made require you to restart your computer before they can take effect.
  Click OK, click OK, click OK, and then click Yes when you are prompted to restart the computer.
Sound issue
In game sounds seems off. If checking connections and reinstalling soundcard drivers dows not work. Beware you may have to get the Virtual Audio Cable Home Page, which is not a free application. User discretion may also be advised regarding security issues with unknown software.
1. Install and run the application.
2. Set all settings http://img30.imageshack.us/img30/6538/tut1w.jpg.
3. After restarting, go to: Start > Systemconfig/Control Panel > Sounds > Audio.
4. Now change the default device http://img529.imageshack.us/img529/9791/tut2f.jpg to the http://img529.imageshack.us/img529/8903/tut3.jpg
5. Click OK button and restart WarRock.
Many/all players have 999 ping
1. If playing on wireless lan:
  - Try it using a ethernet cable (its better for gaming anyway - wlan latency degrades if your mother is using the microwave).
  - If using WLAN is your only option you may want to opt/upgrade to a multi-band n-standard which is not just faster but often more stable.
2. Configure your personal desktop Firewall to allow warrock.(exe) all out- and incoming traffic.
  - Allow "act as server" "allow incoming traffic" - if asked by certain firewall products.
  - Add WarRock as a trusted Firewall exception.
3. Check the routers configuration.
  - How to login to your routers webinterface see the routers manual.
  - Disable any build in Firewalls of routers if enabled (usually not by default).
    Routers make your home PC a little more secure by design. Your PC is not directly connected to the internet. These additional router-firewalls prevent the sending of data by potential malware on your home pc into internet using unusual ports. And so do they with parts of the warrock traffic.
4. Update your NIC (network card) drivers. Head for the support pages of the PC-brand or mobo-maker.
Blue Screen of Death
Not quite a fix as there are different possible reasons and therefore fixes. Still the following tool will help on pinpointing the reasons/cause; Blue screen of death (STOP error) information in dump files. as this application will look into the minidump and give details about the cause. This should help you with Googling fixes.

Obviously, it is important to have your system to make minidumps automatically. To do so, do;
- Right click on "My Computer", select Properties.
- Click the Advanced tab, at "Startup and recovery" box select settings.
- Select "Small memory dump" in the "Write debugging information" box.
- Click OK button twice.
Error 10104
Error 10104 seems to point to a macro being detected. This is a false positive by anti-hack code.
Possible sources;
- Gamebooster (though that is mostly causing a 10501-error).
- Macro-enabling drivers for mouse/keyboard (programmable keys).
- Notebooks often have custom "quick buttons" to launch certain programs.
- Keys that are bound to other programs (for instance the mouse wheel assigned to ventrilo Microphone).
- Some slower connections may also trigger this error as commands may get jumbled or combined when packets catch up.
Disable any macro-functions or non-needed software, try changing key-bindings (better to switch them off).
Error 10501
HackShield is picking up code that is on a blacklist (Undefined hacks (0x100073d)). In most cases this is caused by GameBooster (and similar software). Another culprit seems to be "ProcessExplore".

Other solutions I've seen for other games;
- Issues with Data Execution Prevention (aka DEP);
  If you're on Vista, go to Advanced tab, Performance settings button, then the DEP tab.
  Turn On DEP, and click Add. Navigate to HSUpdate.exe and add it.
  If this doesn't work, do the same for ;WRLauncher.exe, WRUpdater.exe and WarRock.exe.
- Update/reinstall DirectX 9.
CRC checksum errors
CRC errors down to an error while downloading or writing away file data on your PC. The best fix seems to be reinstalling. You may want to run a scandisk/checkdisk and a defrag to make sure you have nice smooth pristine HDD estate to save WarRock files on.
NSIS_Error
When downloading/installing WarRock in GamersFirst LIVE! the following error may pop-up;
Code:
```
Installer integrity check has failed. Common auses include incomplete download and damaged media. Contact the installer's author to obtain a new copy.
http://nsis.sourceforge.net/Why_do_I_get_NSIS_Error
```
If you are confident and verify that the installer is indeed valid and in good condition, but still encounter the NSIS Error dialog box and stop halt and fail the installation, then another possible reason for NSIS error to appear is problematic network connectivity, either due to faulty network card, or Internet or LAN connection to upload, download and transfer files been blocked or restricted.

Network adapter failure is unlikely to be a common cause, unless you have problem surfing or downloading the file too. So, the resolution to NSIS Error can come down to simply checking if there is any firewall or other security software running on the computer that causing the NSIS Error.

One possible candidate is Windows Firewall which exists in Windows XP and later operating system such as Windows 2003, 2008 and Windows Vista. The solution is to disable the Windows Firewall and run the installer again.

Other reported problem maker that trigger NSIS Error include integrated nVidia NIC (network interface card) that includes a Firewall. In this case, user have to change the network adapter to one without firewall or switch to wireless network temporarily to get the installer installed, as disabling the network card will still cause NSIS Error.
ERROR: Cannot find execute File!
Often preceded by your antivirus flagging HS or WR as having a Trojan and even deleting and/or putting WarRock in quarantine. Many antiviruses have been detecting the WRupdater/execute file as a False-Positive and have deleted it without notice. You will need to restore the file and start WarRock up with your Antivirus turned off.

If you're certain WarRock is already on exception or that your antivirus is off, but WarRock does not seem to start after clicking ok twice;
- Retry, it often launches on the second try. for some people a simple reboot seems to work so try that too.
- Could be the update severs' IP have changed; flush your DNS; Open the command prompt and type the following: ipconfig /flushdns.
- Rest your modem/router.
If you cannot find out where the file has been quarantined or you are unsure on how to restore it, you can simply uninstall and delete the WarRock folder and then reinstall. On your next start up make sure your Antivirus is turned off. Here again, remember to run as administrator or at least with administrator rights!

Please refer to following tutorials regarding antivirus software. For antivirus not mentioned please use the help function of your application, the phone or internet support provided. The basic points are;
- Antivirus will delete (partially or completely) WarRock files or move them to a vault/virus chest.
- If your antivirushas already deleted or vaulted code, switching off the antivirus will not help, you will need to reinstall it.
- To make sure your antivirus does not delete/vault after an update set exceptions for the scanner so the antivirus does not scan WarRock related folders.
- WarRock files that are targeted by antivirus; WRLauncher, WRUpdater and WarRock.

nice , also thanks for g1

Omg this thread & posts deserve like 100 thx, and 50 rep...
too bad this section is almost dead, and i can't give you that much

Great job Flash, you did good here

Thanks to all & Mac, congrats on 2 rep bars.

DAMN that's a long thread.

God dayum, nice

lol, how long did you write to finish this?

Originally Posted by zerohead

lol, how long did you write to finish this?

3-4 hours, i actually copied it from several threads on G1 official forums and changed a lot of text, because i believe no one here visit the official forums.

Nice job on the work.

Common Technical Issues

Post a Reply

Tags for this Thread